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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604345
Report Date: 06/06/2025
Date Signed: 06/06/2025 03:03:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20250224144131
FACILITY NAME:RANCHO DIGIUSFACILITY NUMBER:
374604345
ADMINISTRATOR:MONTES, FROILANFACILITY TYPE:
735
ADDRESS:2445 BROADWAYTELEPHONE:
(619) 468-5700
CITY:SAN DIEGOSTATE: CAZIP CODE:
92102
CAPACITY:49CENSUS: DATE:
06/06/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH: Administrator Froilan Montez. TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Neglect/Lack of supervision resulted in sexual assualt.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA's) Amy Rodgers and Ramin Hashemi conducted an unannounced visit to deliver findings in the above complaint allegation. LPA identified themselves and discussed the purpose of the visit with Administrator Froilan Montez.

On February 24, 2025, Community Care Licensing (CCL) received a complaint alleging that staff neglect and/or lack of supervision resulted in Client #1 (C1) being sexually assaulted by clients living in the facility. During the investigation, the Department collected pertinent resident records, outside source records, and conducted various interviews.

Physician’s Report dated December 17, 2024, states Client #1 (C1) is diagnosed with schizoaffective disorder, bi-polar, other sexual dysfunction not due to substance or known physiological condition. C1 has been a client at the facility since 12/17/24. (Continued on LIC9099)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 08-AS-20250224144131
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: RANCHO DIGIUS
FACILITY NUMBER: 374604345
VISIT DATE: 06/06/2025
NARRATIVE
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(continued from LIC9099)

The department interviewed Staff #1 (S1) and revealed that on 2/20/2025, C1 reported to S1 that they had been sexually assaulted by a ghost in their room, and C1 decided not to seek emergency medical attention. The department interviews reveal that on 02/23/25, C1 reported to emergency services that someone had sexually assaulted them, but it was unclear who that was, and they could not provide details. Then, they informed emergency services that C3 assaulted them, then changed their mind and reported that C2 entered their room and sexually assaulted them. Further interviews with Emergency Services revealed there was too much confusion and conflicting information to determine that a crime had occurred.

The department interview, held on Monday, 02/24/25, revealed that Administrator Montes spoke with C1, and offered to take C1 to the hospital for a medical examination. However, C1 declined and told Administrator Montes that they were unsure if it was real or a dream. Interviews also reveal that Administrator Montes states he has been in contact with C1's case providers to have him evaluated, in an effort to help decrease his behavior.

The Department has investigated the above-mentioned allegations and based on observation, interviews and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated. 

An exit interview was conducted with Administrator Montez, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 01/16).
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 06/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/06/2025
LIC9099 (FAS) - (06/04)
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