374604345-9-25-2025-08-AS-SJAB-DLVRQ6-20250926131300

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604345
Report Date: 09/25/2025
Date Signed: 09/25/2025 01:12:16 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/02/2021 and conducted by Evaluator Dang Nguyen

COMPLAINT CONTROL NUMBER: 08-AS-20211102124100

FACILITY NAME:	RANCHO DIGIUS		FACILITY NUMBER:	374604345
ADMINISTRATOR:	MONTES, FROILAN		FACILITY TYPE:	735
ADDRESS:	2445 BROADWAY		TELEPHONE:	(858) 717-0346
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92102
CAPACITY:	49	CENSUS: 49	DATE:	09/25/2025
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Administrator Froilan Montes		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff did not treat clients with dignity.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced subsequent visit to deliver a finding regarding the above prior complaint allegation. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Administrator Froilan Montes.

The Complainant alleged that facility staff did not treat clients with dignity. CCLD’s investigation involved multiple unannounced facility tours/welfare checks and interviews of two (2) managers, seven (7) caregivers, and twelve (12) clients, all of whom were working or living at the facility during the timeframe of the complaint allegation. The Department also reviewed relevant client care records and pertinent employee records.

[CONTINUED ON LIC 9099-C]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Dang Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20211102124100

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: RANCHO DIGIUS	FACILITY NUMBER: 374604345
	VISIT DATE: 09/25/2025

NARRATIVE

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[CONTINUED FROM LIC 9099]

The Complainant did not display direct knowledge of complaint subject matter; their allegations were based on what Client #1 (C1) told them. [See LIC811 Confidential Names List for a description of select person identifiers used in this report.] The Complainant claimed that Staff #1 (S1) threatened to push C1 down the steps/stairs, and that S1 had instructed another client to punch/hit C1 and tried to film it. The Complainant claimed that S1 told C1, “Shut your mouth,” at medication pass time, and “eat shit or air” and/or “eat this shit,” at mealtime(s). The Complainant claimed another staff (unspecified who) told C1, “You are not the one paying [your rent], it is the government,” and that Staff #2 (S2), Staff #3 (S3), and Staff #4 (S4) insulted C1 nearly every day.

CCLD tried but was unable to reach S1 for interview. However, no other staff or client interviews could corroborate that S1 ever threatened (or tried) to push C1 down the steps/stairs, that S1 ever instructed another client to hit/punch C1, or that S1 ever made the offensive comments which the Complainant alleged.

In their own interviews, S2, S3, and S4 each personally denied saying insulting or disrespectful things to C1. The other clients/housemates’ interviews also could did not corroborate that S2, S3, or S4 (or any other staff) said insulting/hurtful things toward C1. Interviews similarly could not corroborate that any staff chastised C1 by saying the government was paying C1’s rent.

Staff and client interviews widely corroborated that C1 was not reliably truthful/accurate in the things they said, tending to fluctuate unpredictably between being hot-tempered and being agreeable, to be domineering towards peers and staff, and to fabricate or exaggerate details to portray themselves as a victim.

Based on records and interviews, a preponderance of evidence does not exist to show that staff did not treat clients with dignity. The allegation is therefore Unsubstantiated, and no deficiency was cited for it.

An exit interview was conducted with Administrator Froilan Montes, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Dang Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025

LIC9099 (FAS) - (06/04)

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