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25 | Licensing Program Manager (LPM) Denise Powell and Licensing Program Analyst (LPA) Esther Miller conducted an unannounced case management visit regarding reporting requirements and updating their Plan of Operations. LPM and LPA was granted entry after identifying themselves by Lucina Chavez, Caregiver. LPM and LPA discussed the purpose of the visit with Froilan Montes, Administrator.
During today's visit, LPM and LPA provided additional guidance on following their Plan of Operations and Reporting Requirements. Froilan Montes was advised that the facility's Plan of Operations must be updated to reflect the category of clients served. During a complaint investigation, staff were not able to give LPM and LPA full access to records due to Administrator having sole access to office. Administrator was advised that records must be made available to the Department at all times. During the visit, LPA and LPM were told by staff of various incidents that Administrator admitted to not reporting to the Department. Administrator was given a copy of Title 22, sections 85061 and 80061 regarding reporting requirements.
An exit interview was conducted with Administrator and a copy of this report and Licensee Appeal Rights (LIC9058) were provided to Administrator via electronic mail, following the visit. An electronic mail read receipt confirmation was requested to be sent to LPA upon receipt of the documents. |