374604359-9-30-2025-08-AS-SJAB-DN7U6R-20251107141845

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604359
Report Date: 09/30/2025
Date Signed: 09/30/2025 04:06:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2025 and conducted by Evaluator Angelica Boyles

COMPLAINT CONTROL NUMBER: 08-AS-20250512154832

FACILITY NAME:	UNEXPECTED POSSIBILITIES, INC 2		FACILITY NUMBER:	374604359
ADMINISTRATOR:	SHEVELL STERLING		FACILITY TYPE:	735
ADDRESS:	1486 GREENFIELD DR		TELEPHONE:	(619) 771-7707
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	4	CENSUS: 4	DATE:	09/30/2025
		UNANNOUNCED	TIME BEGAN:	02:16 PM
MET WITH:	Loretta Talia - Administrator		TIME COMPLETED:	02:35 PM

ALLEGATION(S):

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Staff caused injury to resident.
Staff handled resident in a rough manner.
Staff does not provide a safe environment for resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegations. LPA identified herself, explained the purpose of the visit and nature of the complaint to Administrator Loretta Talia.

On May 12, 2025 the Department received this complaint which alleged Staff #1 (S1) caused injury to Resident #1 (R1), S1 handled R1 in a rough manner, and staff does not provide a safe environment for R1. [See LIC811 Confidential Name List for a description of select person identifiers used in this report.] The Department’s investigation included a facility tour, record reviews, as well as interviews with residents, staff and outside sources.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250512154832

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: UNEXPECTED POSSIBILITIES, INC 2	FACILITY NUMBER: 374604359
	VISIT DATE: 09/30/2025

NARRATIVE

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(Continued from LIC9099)

An interview with facility staff revealed that the alleged staff, S1, named in the allegation is not the name of any staff at the facility. A review of the Staff Roster and interviews with other residents and Outside Source #1 (OS1), who is familiar with the facility, corroborated this information.

Regarding the allegation that S1 caused injury to R1, in an interview with LPA, R1 reported this alleged incident did not occur with any staff from the facility. Interviews with other residents did not report witnessing any such incident as alleged or otherwise. OS1 did not reported ever having concerns with the way staff treat residents. Additionally, LPA unannounced visits to the facility did not raise any concerns.

Regarding the allegation that S1 handled R1 in a rough manner, in an interview with LPA, R1 reported not being handled in a rough manner by any facility staff. Interviews with other residents and OS1 did not report witnessing staff ever handling R1 or other residents in a rough manner. LPA unannounced visits to the facility did not raise any concerns.

Regarding the allegation that staff does not provide a safe environment for resident, in an interview with LPA, R1 reported feeling safe and their needs being met at the facility. Other residents did not report feeling the facility was an unsafe environment for themselves or for R1. An interview with OS1 did not report any concerns regarding facility staff creating an unsafe environment for residents in care. Further, during an LPA unannounced visit another resident had a visitor at the facility. This visitor reported to LPA not having any concerns regarding the safety of residents and made only positive remarks about facility staff.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025

LIC9099 (FAS) - (06/04)

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