374604359-9-30-2025-08-AS-SJAB-DMBVMA-20251010163314

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604359
Report Date: 09/30/2025
Date Signed: 09/30/2025 03:03:03 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2025 and conducted by Evaluator Angelica Boyles

COMPLAINT CONTROL NUMBER: 08-AS-20250505113131

FACILITY NAME:	UNEXPECTED POSSIBILITIES, INC 2		FACILITY NUMBER:	374604359
ADMINISTRATOR:	SHEVELL STERLING		FACILITY TYPE:	735
ADDRESS:	1486 GREENFIELD DR		TELEPHONE:	(619) 771-7707
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	4	CENSUS: 4	DATE:	09/30/2025
		UNANNOUNCED	TIME BEGAN:	02:36 PM
MET WITH:	Loretta Talia - Administrator		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

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Staff are not allowing resident visitations.
Staff are not allowing resident telephone calls.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegations. LPA identified herself, explained the purpose of the visit and nature of the complaint to Administrator Loretta Talia.

On May 5, 2025 the Department received this complaint which alleged staff are not allowing Resident #1 (R1) visitations and staff are not allowing R1 telephone calls. [See LIC811 Confidential Name List for a description of select person identifiers used in this report.] The Department’s investigation included a facility tour, record reviews, as well as interviews with residents, staff and outside sources.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250505113131

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: UNEXPECTED POSSIBILITIES, INC 2	FACILITY NUMBER: 374604359
	VISIT DATE: 09/30/2025

NARRATIVE

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(Continued from LIC9099)

Regarding the allegation that staff are not allowing R1 visitations, R1 reported to LPA that staff have never prohibited visitors. Interviews with other residents at the facility corroborated this information. Two outside sources familiar with the facility and R1 reported no concerns regarding the facility not allowing visitors. Further, during an LPA unannounced visit another resident had a visitor at the facility. This visitor reported to LPA never having issue with making visits to the facility.

Regarding the allegation that staff are not allowing R1 telephone calls, R1 reported to LPA that staff have never prohibited telephone calls. Interviews with other residents at the facility corroborated this information. Two outside sources familiar with the facility and R1 reported no concern regarding the facility not allowing telephone calls.

The Department has investigated the above mentioned allegations. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Administrator Loretta Talia, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 09/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025

LIC9099 (FAS) - (06/04)

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