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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604359
Report Date: 02/18/2026
Date Signed: 02/18/2026 03:56:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2025 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20250929094041
FACILITY NAME:UNEXPECTED POSSIBILITIES, INC 2FACILITY NUMBER:
374604359
ADMINISTRATOR:TALIA, LORETTAFACILITY TYPE:
735
ADDRESS:1486 GREENFIELD DRTELEPHONE:
(619) 771-7707
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:4CENSUS: 3DATE:
02/18/2026
UNANNOUNCEDTIME BEGAN:
02:31 PM
MET WITH:Roosevelt Edwards House ManagerTIME COMPLETED:
03:55 PM
ALLEGATION(S):
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Staff are handling client in a rough manner
Staff do not treat client with dignity and respect
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegations. LPA identified herself, explained the purpose of the visit and nature of the complaint to Roosevelt Edwards House Manager.

On September 29, 2025 the Department received this complaint which alleged staff are handling Client #1 (C1) in a rough manner and staff do not treat C1 with dignity and respect. [See LIC811 Confidential Name List for a description of select person identifiers used in this report.] The Department’s investigation included a facility tour, record reviews, as well as interviews with clients, staff and outside sources.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250929094041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: UNEXPECTED POSSIBILITIES, INC 2
FACILITY NUMBER: 374604359
VISIT DATE: 02/18/2026
NARRATIVE
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(Continued from LIC9099)

Regarding the allegation that staff are handling C1 in a rough manner, in an interview with LPA, C1 reported not being handled in a rough manner by any facility staff. Interviews with other clients in care reported not witnessing staff handle C1 in a rough or aggressive manor nor staff treating them in a roughly. An interview with an Outside Source (OS1) who is familiar with C1 and the facility reported no concerns regarding staff mistreating C1 or any other clients in care.

Regarding the allegation that staff do not treat C1 with dignity and respect, C1 reported to LPA feeling safe and supported by facility staff. Interviews with other clients in care reported staff treating them well and none observed staff mistreating C1. OS1 reported not having any concerns about staff not upholding client’s personal rights or mistreating clients. During unannounced facility visits, LPA did not observe any staff behavior to raise concerns regarding treating clients with dignity and respect.

The Department has investigated the allegations staff are handling (C1) in a rough manner and staff do not treat C1 with dignity and respect. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Roosevelt Edwards House Manager, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
LIC9099 (FAS) - (06/04)
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