374604368-4-7-2026-18-AS-JDHS-DTUUWY-20260507155728

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604368
Report Date: 04/07/2026
Date Signed: 04/07/2026 11:49:55 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2026 and conducted by Evaluator Robert Campbell

COMPLAINT CONTROL NUMBER: 18-AS-20260403091353

FACILITY NAME:	MERAKEY - AMPARO		FACILITY NUMBER:	374604368
ADMINISTRATOR:	JACQUELINE SMITH		FACILITY TYPE:	737
ADDRESS:	479 AMPARO DRIVE		TELEPHONE:	(442) 277-4554
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92025
CAPACITY:	4	CENSUS: 4	DATE:	04/07/2026
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Jacqueline Smith/Administrator		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff do not maintain facility sanitary

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Robert Campbell conducted an unannounced visit to the facility to initiate an investigation regarding the allegation listed above. LPA was granted entry and met with Jacqueline Smith/Administrator who was informed of the purpose for this visit. LPA toured the facility, reviewed records, conducted interviews, took photos of resident's rooms, and took copies of pertinent information.

Regarding the allegation "Staff do not maintain facility sanitary”, LPA conducted interviews with staff, residents, and Resident One (R1) that does not corroborate with the allegation. LPA initial walk through of the facility was conducted and revealed room #1, #2, #3, #4 and the bathrooms to be clean and in good repair. LPA observations during the tour of the facility revealed the residents’ rooms swept, are clean, organized, no observable dirty clothes on any of the floors, and there were no strong orders of any kind present. (Continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Robert Campbell
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20260403091353

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: MERAKEY - AMPARO	FACILITY NUMBER: 374604368
	VISIT DATE: 04/07/2026

NARRATIVE

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Cont...
Additional feedback provided during interviews with staff and residents revealed that Registered Behavioral Technician's make the residents’ bed, sweep/mop and clean the residents’ room on every shift daily. Based on observation and interviews, there is no concerns that would prove that Staff do not maintain facility sanitary thus the allegations are UNSUBSTANTIATED.

An allegation finding of unsubstantiated means, although the allegations may have happened or are valid, there is not a preponderance of the evidence strand to prove the alleged violations did or did not occur.

An exit interview was conducted, and a copy of this report was provided to Jacqueline Smith/Administrator

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Robert Campbell
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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