374604388-1-6-2026-08-AS-LTEZ-DQR26Y-20260127160754

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604388
Report Date: 01/06/2026
Date Signed: 01/06/2026 12:05:56 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/31/2025 and conducted by Evaluator Janet Ngallo

COMPLAINT CONTROL NUMBER: 08-AS-20251231120605

FACILITY NAME:	SUNSET CLIFFS ELDER CARE		FACILITY NUMBER:	374604388
ADMINISTRATOR:	TRAVONNA WASHINGTON		FACILITY TYPE:	740
ADDRESS:	1039 SANTA BARBARA STREET		TELEPHONE:	(619) 791-5495
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92107
CAPACITY:	6	CENSUS: 6	DATE:	01/06/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Adminstrator Travonna Washington		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff took away resident's personal cellphone.
Staff yelled at client in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Janet Ngallo conducted an unannounced visit to initiate a complaint investigation and deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Administrator Travonna Washington.

It was alleged that staff took away resident's personal cellphone and staff yelled at a resident in care. CCLD’s investigation involved an unannounced facility visit, review of facility records, interviews with facility staff, residents, outside sources, and LPA direct observations.

Regarding the allegations, staff, resident, and outside source interviews, as well as facility records evidenced that the alleged caregiver is not a staff member at this facility.

Based on records and interviews, the allegations are unfounded, meaning it was false, could not have happened, and/or is without a reasonable basis. The allegations have therefore been dismissed. An exit interview was conducted with administrator Travonna Washington, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Janet Ngallo
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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