374604404-5-21-2026-08-AS-APAO-DUBAFS-20260522001136

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604404
Report Date: 05/21/2026
Date Signed: 05/21/2026 08:04:35 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2024 and conducted by Evaluator Grace Donato

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20240201144852

FACILITY NAME:	TRUEWOOD BY MERRILL, OCEANSIDE		FACILITY NUMBER:	374604404
ADMINISTRATOR:	MCBRIDE, FERLINA		FACILITY TYPE:	740
ADDRESS:	3500 LAKE BOULEVARD		TELEPHONE:	(206) 676-5300
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92056
CAPACITY:	0	CENSUS: 0	DATE:	05/21/2026
		UNANNOUNCED	TIME BEGAN:	07:43 PM
MET WITH:	Closed Facility		TIME COMPLETED:	07:44 PM

ALLEGATION(S):

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Staff yelled at resident
Facility was in disrepair

INVESTIGATION FINDINGS:

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On 2/7/2024, LPA Ruiz toured the facility, observed residents in care, reviewed and obtained copies of facility records, and interviewed residents and staff. At this time, the complaint requires further investigation and follow up visits may be necessary before making a decision regarding the complaint allegations.

For the allegations of Staff yelled at resident and Facility was in disrepair, LPA Donato is not able to get further information from reporting party (RP). Several attempts were made but there was no reply.

Facility license # 374604404 has been closed since 11/04/2024 due to a change in ownership.

Based on interviews, the department has determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

A copy of this report was mailed via U.S. postal mail to the last mailing address on file.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Grace Donato
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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