374604407-2-8-2024-08-AS-SJAB-D2QR4C-20240223114116

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604407
Report Date: 02/08/2024
Date Signed: 02/08/2024 11:27:19 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2024 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20240201141223

FACILITY NAME:	BAYSHIRE CARLSBAD		FACILITY NUMBER:	374604407
ADMINISTRATOR:	CHAD COLEMAN		FACILITY TYPE:	741
ADDRESS:	3140 EL CAMINO REAL		TELEPHONE:	(760) 720-9898
CITY:	CARLSBAD	STATE: CA	ZIP CODE:	92008
CAPACITY:	125	CENSUS: 113	DATE:	02/08/2024
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Pam Talamantes, Head Nurse		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Facility staff yells at residents in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to open a complaint on the above-mentioned allegation. LPA gained access to the facility, identified herself, and met with Pam Talamantes, Head Nurse to discuss the purpose of the visit.
LPA conducted interviews with residents, and facility staff. LPA also reviewed records and conducted a physical inspection of the facility. It was alleged that facility staff yells at residents in care. Interviews revealed that the staff are kind and have not been observed yelling at any residents. Interviews with staff revealed the staff may speak loudly to residents due to them being hard of hearing or deaf. Interviews with residents stated the same as far as some residents do not hear that well and so some staff speak louder than usual so the resident can hear them. Interviews with residents also revealed that the staff are persistant and very helpful and that they have not been yelled at by any of the staff. The investigation did not produce supporting evidence or supporting witness statements to substantiate facility staff yells at residents in care. Based on the evidence obtained from interviews, the complaint allegation is unsubstantiated. An exit interview was conducted with Pam Talamantes, Head Nurse and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) 301-9770
LICENSING EVALUATOR NAME: Tiffany Holmes	TELEPHONE: (619) 481-0843
LICENSING EVALUATOR SIGNATURE:	DATE: 02/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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