374604411-8-21-2024-08-AS-JLOT-D8N32D-20240830175147

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604411
Report Date: 08/21/2024
Date Signed: 08/21/2024 12:19:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2024 and conducted by Evaluator Ryan Fulton

COMPLAINT CONTROL NUMBER: 08-AS-20240709132740

FACILITY NAME:	LA MAREA SENIOR LIVING		FACILITY NUMBER:	374604411
ADMINISTRATOR:	GREGORY CASE		FACILITY TYPE:	740
ADDRESS:	5592 EL CAMINO REAL		TELEPHONE:	(442) 325-3510
CITY:	CARLSBAD	STATE: CA	ZIP CODE:	92008
CAPACITY:	125	CENSUS: 95	DATE:	08/21/2024
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Executive Director Gregory Case		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not provide adequate food service for residents

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Ryan Fulton conducted an unannounced 10-day visit to initiate a complaint investigation and deliver findings regarding the above mentioned allegation. LPA introduced himself and disclosed the purpose of the visit to Executive Director Gregory Case.

On 07/09/2024, it was alleged that staff did not provide adequate food service for residents. The department investigation consisted of LPA observations, interviews with facility staff, residents, and records reviews. The investigation revealed that during the timeframe of the complaint, staff provided adequate food service. LPA observed food offerings and determined that food was in good quality. Interviews revealed that food deliveries have no been of poor quality. Staff indicated that they have all been sufficiently trained in food safety and are continuously trained throughout their careers. Staff informed that food is ordered regularly and checked for freshness before it is received from the food vendor. Staff interviews revealed that when a food item expires, it is dealt with immediately, and staff do daily food safety checks to ensure that all food items are fresh.

(Continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jennifer Lott	TELEPHONE: (619) -76-2311
LICENSING EVALUATOR NAME: Ryan Fulton	TELEPHONE: 619-629-8938
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20240709132740

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LA MAREA SENIOR LIVING	FACILITY NUMBER: 374604411
	VISIT DATE: 08/21/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Resident interviews informed that the dining staff provides adequate food service to residents. Residents' interviews did not corroborate the allegation. Residents confirmed that the food acquired from the facility kitchen was of good quality and was made to their liking. Resident interviews did not raise any concerns about the ability of the kitchen staff. A review of facility records indicated that facility staff had adequate training. This training involved working on the floor with a more experienced serving staff and engaging in online training for food safety.

The records review also showed adequate staffing for the dining area. LPA observations revealed that all food in the walk-in cooler was of good quality. LPA also observed that food items had expiration dates clearly posted on items in the refrigerator and the dry food area of the kitchen. LPA observed many items in the refrigerator, including blueberries, apples, oranges, cooked penne pasta, romaine lettuce, strawberries, iceberg lettuce, eggs, ranch dressing, and cheese. LPA observed daily menus on each dining room table indicating what food items were available for that day. LPA also observed residents' food items at the dining tables. Every plate that was observed looked to be of good quality.

This agency has investigated the complaint alleging Staff do not provide adequate food service for residents. The department has found that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred, therefore the above allegation is found to be UNSUBSTANTIADED. An exit interview was conducted, and report was reviewed with the licensee/facility representative.

SUPERVISOR'S NAME: Jennifer Lott	TELEPHONE: (619) -76-2311
LICENSING EVALUATOR NAME: Ryan Fulton	TELEPHONE: 619-629-8938
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 2