374604411-7-1-2026-08-AS-APAO-DW86YL-20260721211343

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604411
Report Date: 07/01/2026
Date Signed: 07/01/2026 12:25:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Ramin Hashemi

COMPLAINT CONTROL NUMBER: 08-AS-20260624134830

FACILITY NAME:	LA MAREA SENIOR LIVING		FACILITY NUMBER:	374604411
ADMINISTRATOR:	PEREZ, MARIANO		FACILITY TYPE:	740
ADDRESS:	5592 EL CAMINO REAL		TELEPHONE:	(442) 325-3510
CITY:	CARLSBAD	STATE: CA	ZIP CODE:	92008
CAPACITY:	125	CENSUS: 108	DATE:	07/01/2026
		UNANNOUNCED	TIME BEGAN:	08:20 AM
MET WITH:	Executive Director Mariano Perez		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Facility staff did not ensure residents responsible party was provided with detailed monthly invoices for care being provided
Facility staff does not maintain financial records for residents in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ramin Hashemi conducted an unannounced visit to initiate and deliver findings for a complaint investigation regarding the above-mentioned allegations. LPA identified themselves and met with Executive Director Mariano Perez, to discuss the purpose of the visit and elements of the complaint. During the visit LPA collected facility records and interviewed staff.

On 06/24/26 it was alleged "Facility staff did not ensure residents responsible party was provided with detailed monthly invoices for care being provided". The Department’s investigation consisted of unannounced facility visits, review of facility records, interviews with facility staff and LPA direct observations.

Regarding the allegation, "Facility staff did not ensure residents responsible party was provided with detailed monthly invoices for care being provided", it was alleged that residents and responsible parties do not receive or have access to financial records.
(Continued on LIC9099C, Page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260624134830

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LA MAREA SENIOR LIVING	FACILITY NUMBER: 374604411
	VISIT DATE: 07/01/2026

NARRATIVE

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Interviews with staff confirmed that monthly invoices are available to residents and responsible parties. S1 was able to demonstrate to the LPA that monthly invoices for family members had been linked to the old management system and were distributing invoices as expected. S1 told the LPA there is a website for families to check itemized charges for resident care. S1 stated the new management company has been diligent about addressing issues brought up to them since they took over at the end of 2025. S1 told the LPA that they have been updating the information and requesting family involvement to provide financial records.
Records review of the facility's paperwork included notices to responsible parties and families about the changes and paperwork asking them to update the way they want to receive invoices. This corroborates staff interviews

LPA Observed the computer program used to access monthly statements for families with itemized care charges. These observations confirmed staff interviews.

On 06/24/26 it was alleged "Facility staff does not maintain financial records for residents in care" the Department’s investigation consisted of unannounced facility visits, review of facility and outside source records, interviews with facility staff and LPA direct observations. Regarding the allegation, "Facility staff does not maintain financial records for residents in care", it was alleged that the facility has no financial records for residents and responsible parties.

Interviews with staff confirmed that financial records for residents from the original management company up to the initial opening of the facility are kept and maintained. S1 stated to the LPA that the facility is currently updating and auditing the finances to reflect unpaid charges and credits to responsible parties of residents.
Records review of the facility's financial records included itemized billing and past records dating back to 2021/ licensure of the facility. This corroborated staff interviews.

LPA observed the computer program used by staff with financial records documenting resident accounts. These records dated back to the initial opening of the facility. These observations confirmed staff interviews.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Executive Director Mariano Perez, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:	DATE: 07/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026

LIC9099 (FAS) - (06/04)

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