374604426-5-22-2026-08-AS-APAO-DUBUPC-20260522154518

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604426
Report Date: 05/22/2026
Date Signed: 05/22/2026 08:37:32 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2022 and conducted by Evaluator Natasha Persaud

COMPLAINT CONTROL NUMBER: 08-AS-20220106084229

FACILITY NAME:	RIDGEVIEW ASSISTED LIVING COMMUNITY		FACILITY NUMBER:	374604426
ADMINISTRATOR:	DAYNES, ROBERT		FACILITY TYPE:	740
ADDRESS:	9825 GLEN CENTER DRIVE		TELEPHONE:	(858) 444-8560
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92131
CAPACITY:	68	CENSUS: 60	DATE:	05/22/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Executive Director, Meegan Kline		TIME COMPLETED:	08:25 AM

ALLEGATION(S):

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Staff are not following infectious control protocols

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Natasha Persaud conducted a telephone visit to conclude a complaint investigation regarding the above mentioned allegation. LPA discussed the investigation with Executive Director, Meegan Kline.

During the investigation, the facility was toured, records reviewed, and interviews conducted with staff. It was alleged that staff are not following infectious control protocols. It was reported Resident #1 (R1) was not quarantined and/or kept away from the other residents, while Covid positive. The Executive Director (ED) explained R1 was in their secured memory care unit. R1 had wandering behaviors and liked to walk. R1 would walk from their room directly to the outside patio, wearing a mask. When R1 was outdoors they were accompanied by staff, both wearing masks.ED stated they followed infection control protocols, by assigning specific staff to positive residents, residents and staff wore masks, and PPE was in place when necessary. Staff confirmed that R1 would become restless and want to walk outside on the patio. Continued on LIC 9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20220106084229

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: RIDGEVIEW ASSISTED LIVING COMMUNITY	FACILITY NUMBER: 374604426
	VISIT DATE: 05/22/2026

NARRATIVE

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The administrator and staff confirmed R1’s door was close to the exit door, ensuring it was a safe route for R1 to exit. Staff stated they ensured no other residents were present and they accompanied R1. R1 did not come in contact with other residents.

During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were emailed to Executive Director, Meegan Kline.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026

LIC9099 (FAS) - (06/04)

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