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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604426
Report Date: 07/17/2026
Date Signed: 07/17/2026 09:29:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2026 and conducted by Evaluator Natasha Persaud
COMPLAINT CONTROL NUMBER: 08-AS-20260415123000
FACILITY NAME:RIDGEVIEW ASSISTED LIVING COMMUNITYFACILITY NUMBER:
374604426
ADMINISTRATOR:PRABHJOT KAURFACILITY TYPE:
740
ADDRESS:9825 GLEN CENTER DRIVETELEPHONE:
(858) 293-3905
CITY:SAN DIEGOSTATE: CAZIP CODE:
92131
CAPACITY:68CENSUS: 60DATE:
07/17/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Executive Director, Meegan KlineTIME COMPLETED:
09:10 AM
ALLEGATION(S):
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Lack of supervision, resulted in injury
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Natasha Persaud conducted a telephone visit to conclude a complaint investigation regarding the above mentioned allegation. LPA discussed the investigation with Executive Director, Meegan Kline.

During the investigation, the facility was briefly toured, records reviewed, and interviews conducted with staff, residents, and outside sources. It was alleged that lack of supervision resulted in injury involving Resident #1 (R1). It was reported that R1 had an un-witnessed fall in the memory care unit at the facility and sustained a fractured femur. R1 was found in their bathroom lying on their right side with their head in the shower and feet towards the toilet. R1 was assessed, 911 was contacted and R1 was transported to the hospital. R1’s Medical Assessment dated 12/04/25, indicated R1 required assistance with toileting; repositioning and transferring; bathing; grooming/hygiene; and unable to transfer in and out of bed. R1’s Facility's Service Plan dated 12/23/25, indicated R1 was a high risk for falls, chair bound and required assistance with toileting. Continued on LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260415123000
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: RIDGEVIEW ASSISTED LIVING COMMUNITY
FACILITY NUMBER: 374604426
VISIT DATE: 07/17/2026
NARRATIVE
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It also indicated R1 required mobility assistance with their wheelchair, and one person assist with transfers. Staff interviews revealed when R1 first moved in, they were independent. As time went on, R1 declined and required assistance with transfers and toileting. However, R1 was known for getting up without assistance. Outside source (OS) interviews revealed R1 will get up and not request assistance, due to their medical condition. OS confirmed R1’s needs were being met at the facility. OS confirmed visiting the facility daily as well as different times of the day and observed R1’s receiving care and supervision. R1 was interviewed but unable to recall the incident due to a medical condition that affects their brain. The facility conducts safety checks along with incontinence care to residents but does not provide one on one care. Residents use the bathroom in their private apartment, there's no way for staff to know, unless the resident calls for assistance.

During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were emailed to Executive Director, Meegan Kline.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2