374604438-5-8-2025-08-AS-SJAB-DGQUYS-20250516160025

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604438
Report Date: 05/04/2025
Date Signed: 05/08/2025 10:07:30 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2025 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20250417153309

FACILITY NAME:	TWINCESS CARE		FACILITY NUMBER:	374604438
ADMINISTRATOR:	CAPITO, JERLYN		FACILITY TYPE:	735
ADDRESS:	6350 TWILA LANE		TELEPHONE:	(619) 269-7085
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92115
CAPACITY:	4	CENSUS: 3	DATE:	05/04/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Administrator Jeryln Capito		TIME COMPLETED:	09:33 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Clients are not accorded dignity in relationships with staff.
Lack of supervision resulted in staff not ensuring client is accorded personal privacy

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with Administrator Fe Alverez and Jeryln Capito discussed the purpose of the visit and elements of the complaint. Community Care Licensing (CCL) has investigated the above allegations. The investigation consisted of records review, interviews with facility staff, clients, and outside agency.

Regarding the allegation clients are not accorded dignity in relationships with staff. Specifically, staff have a rude tone when talking to clients. According to staff interviews, they deny speaking to any clients in the home with a rude tone and further reveal they make an effort to accommodate the needs of the individual clients in the facility, considering their behaviors. Interviews with Client #2(C2) reveal that staff do not speak rudely to any clients and are friendly and helpful to everyone.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 05/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20250417153309

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: TWINCESS CARE	FACILITY NUMBER: 374604438
	VISIT DATE: 05/04/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(continued from LIC9099)

Regarding the allegation lack of supervision resulted in staff not ensuring client is accorded personal privacy. More specifically, staff do not protect Client #1(C1) from intimidating stares, verbal interactions, and close proximity with C2. According to interviews with C1, C2 does not touch them or try to enter their room. C1 interview further reveals C2 only tries to talk to them when they enter a public space within the facility. According to interviews with staff, all clients have the right to move freely in the facility, which includes moving in and out of the bathroom and all common areas. They further explain that they can supervise all interactions in the common hall as well as the living room and kitchen.

Records review, LPA observation, and staff interviews reveal that staff accommodate different behaviors and maintain a functional household, consider a flexible approach to house rules, emphasizing respect, clear communication, and balance between rules and individual needs. The Department has investigated the aforementioned allegations. Based on interviews, LPA observation and review of facility records, LPA found insufficient evidence to prove the allegations occurred as reported. The preponderance of evidence standard was not met; therefore, the allegations are Unsubstantiated.

An exit interview was conducted with Administrator Jerlyn Capito, to whom a copy of this report and Licensee/Appeals Rights (LIC 9058 01/16) were provided.

SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2