374604438-5-8-2025-08-AS-APAO-DH4TAM-20250528143345

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604438
Report Date: 05/08/2025
Date Signed: 05/08/2025 10:26:45 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2024 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20240102123443

FACILITY NAME:	TWINCESS CARE		FACILITY NUMBER:	374604438
ADMINISTRATOR:	CAPITO, JERLYN		FACILITY TYPE:	735
ADDRESS:	6350 TWILA LANE		TELEPHONE:	(619) 269-7085
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92115
CAPACITY:	4	CENSUS: 3	DATE:	05/08/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Administrator Jeryln Capito		TIME COMPLETED:	11:00 PM

ALLEGATION(S):

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Staff inappropriately touched client in care
Staff inappropriately spoke to client in care
Unlawful eviction

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to deliver findings in the above complaint allegations. LPA identified herself and discussed the purpose of the visit with Administrator Jeryln Capito.

CCLD’s investigation involved an unannounced facility tour/welfare check, a review of facility records, interviews with pertinent facility staff and clients.

On January 2, 2024, Community Care Licensing (CCL) received a complaint alleging Client #1 (C1) was touched inappropriately by Staff 1 (S1) and that Staff #2(S2) and Staff #3(S3) spoke inappropriately to C1 while in care. It was also reported that C1 was unlawfully evicted.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240102123443

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: TWINCESS CARE	FACILITY NUMBER: 374604438
	VISIT DATE: 05/08/2025

NARRATIVE

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(Continued from LIC 9099)

During the investigation, the department interviewed the C1 and reviewed their records on file. Interviews with the administrator, staff, and other clients revealed that S1 did not demonstrate any type of inappropriate behavior or actions towards clients at the facility. Additionally, interviews with the administrator, staff, and other clients revealed that S2 and S3 did not demonstrate any type of verbal aggression or speak inappropriately towards clients at the facility.

It was also alleged that Licensee unlawfully initiated an eviction action against C1. Based upon the records reviewed and interviews with the client, facility staff, and the client’s Authorized Representative, the facility legally pursued eviction due to nonpayment of the basic rate fees. As such, the facility is not in violation of Title 22 Regulations for an unlawful eviction.

The Department has investigated the aforementioned allegations. Based on interviews, LPA observation and review of facility records, LPA found insufficient evidence to prove the allegations occurred as reported. The preponderance of evidence standard was not met; therefore, the allegations are Unsubstantiated.

An exit interview was conducted with Administrator Jerlyn Capito, to whom a copy of this report and Licensee/Appeals Rights (LIC 9058 01/16) were provided.

SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 05/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025

LIC9099 (FAS) - (06/04)

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