374604441-7-15-2026-08-AS-SJAB-DW3TLK-20260717144937

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604441
Report Date: 07/15/2026
Date Signed: 07/15/2026 03:07:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2026 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20260708115017

FACILITY NAME:	MONTE VISTA VILLAGE SENIOR LIVING		FACILITY NUMBER:	374604441
ADMINISTRATOR:	ADRIAN GUILLEN		FACILITY TYPE:	740
ADDRESS:	2211 MASSACHUSETTS AVENUE		TELEPHONE:	(619) 465-1331
CITY:	LEMON GROVE	STATE: CA	ZIP CODE:	91945
CAPACITY:	219	CENSUS:	DATE:	07/15/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:			TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Facility washing machine is in disrepair

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to address the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Executive Director Adrian.
The Department’s investigation included an unannounced visit, interviews with residents and facility staff, observations, and review of relevant facility documentation. It was alleged that the facility washing machine is in disrepair.

On July 8, 2026, the Department received the complaint stating that residents have been dealing with a broken washing machine, leaving only one working laundry room for both sides of the large complex. The Reporting Party (RP) reported that there are more than 100 apartments sharing these laundry facilities and described the situation as reaching a “crisis level.”

(Continued on LIC9099)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260708115017

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: MONTE VISTA VILLAGE SENIOR LIVING	FACILITY NUMBER: 374604441
	VISIT DATE: 07/15/2026

NARRATIVE

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(continued from LIC9099)

Department interview with the Executive Director (ED) revealed that one of the washers had been out of service and reported that new washing machines are scheduled to be installed in each laundry room. The ED explained that the facility offers optional paid laundry service per the admissions agreement, some resident rooms have their own personal laundry machines, and washers and dryers are available on both ends of the building. The ED further explained—and resident interviews confirmed—that courtesy assistance with personal laundry was offered to residents with mobility challenges while the north wing washer was out of service.

Resident interviews revealed that laundry machines on both the north and south wings of the building periodically do not work; however, residents stated that the facility addresses the issues, and repairs or replacements occur as problems arise. Residents confirmed that staff communicate when machines are down and redirect them to alternative options when needed.

During the visit, Executive Director Adrian provided LPA Rodgers with a receipt confirming delivery of two new washers and dryers, replacing the unit that had been out of service as well as updating the other machines. LPA observations confirmed that no immediate health or safety issues were present at the time of the inspection.

Based upon the information obtained during this investigation, the allegation is UNSUBSTANTIATED. The allegation may have happened or is valid, but there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted with Executive Director Adrian, to whom a copy of this report and the Licensee’s Rights (LIC 9058) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

LIC9099 (FAS) - (06/04)

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