374604446-9-18-2025-08-AS-LTEZ-DLW2KR-20250926172823

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604446
Report Date: 09/18/2025
Date Signed: 09/18/2025 09:09:10 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator Hannah Rodgers

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20250623142305

FACILITY NAME:	ABIGAIL'S HOMES IV		FACILITY NUMBER:	374604446
ADMINISTRATOR:	GONZALEZ, BRENDA A		FACILITY TYPE:	735
ADDRESS:	1066 MOUNT DANA DRIVE		TELEPHONE:	(619) 349-2551
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91913
CAPACITY:	4	CENSUS: 4	DATE:	09/18/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Administrator Gloria Gonzalez		TIME COMPLETED:	08:40 AM

ALLEGATION(S):

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Staff stole client's funds
Staff did treat client with dignity

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Hannah Rodgers conducted a virtual visit, via video conference, to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Administrator Gloria Gonzalez.

On June 23, 2025, it was alleged that staff stole client’s funds and staff did not treat client with dignity. It was alleged that Client #1(C1)’s Supplemental Security Income (SSI) was being taken by the facility staff and C1 no longer had access to their SSI [See LIC811 Confidential Name List for identification of select person identifiers used in this report]. It was also alleged that staff have yelled at C1 and grabbed C1 by the arm. The Department’s investigation consisted of an unannounced facility visit, records review, and staff, clients, and outside source interviews.

[CONTINUED ON LIC9099-C]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250623142305

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ABIGAIL'S HOMES IV	FACILITY NUMBER: 374604446
	VISIT DATE: 09/18/2025

NARRATIVE

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Review of C1’s medical assessment records dated June 9, 2025, revealed that C1 had the capacity to care for themself and was able to manage own cash resources. Review of C1’s placement referral dated April 29, 2025, revealed that C1 was receiving SS1 and could complete purchases independently but often spends money quickly. Interviews revealed that C1 used a third party to manage their SSI. Interviews also revealed that the facility staff did not have access to C1’s funds and C1 had a bank card in their possession that they used to make purchases. Also, interviews did not reveal that staff yell at clients or that staff grab clients.

Based on interviews and records review, the investigation did not yield a preponderance of evidence to conclude that that staff stole client’s funds and staff did not treat client with dignity. Based on the foregoing, the allegations are unsubstantiated. This finding means that although the allegations may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Administrator Gloria Gonzalez, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025

LIC9099 (FAS) - (06/04)

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