374604446-2-6-2026-08-AS-APAO-DSX6AA-20260407203802

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604446
Report Date: 02/06/2026
Date Signed: 02/06/2026 05:49:20 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2025 and conducted by Evaluator Jose DeLaCruz

COMPLAINT CONTROL NUMBER: 08-AS-20251222162237

FACILITY NAME:	ABIGAIL'S HOMES IV		FACILITY NUMBER:	374604446
ADMINISTRATOR:	GONZALEZ, BRENDA A		FACILITY TYPE:	735
ADDRESS:	1066 MOUNT DANA DRIVE		TELEPHONE:	(619) 349-2551
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91913
CAPACITY:	4	CENSUS:	DATE:	02/06/2026
		UNANNOUNCED	TIME BEGAN:	05:20 PM
MET WITH:	Caretaker Enrique Cruz		TIME COMPLETED:	06:00 PM

ALLEGATION(S):

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Absence of supervision
Licensee did not follow special diet
Licensee did not ensure client felt safe

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jose De La Cruz conducted an unannounced visit to complete a complaint investigation regarding the above allegation. LPA was greeted by Caretaker Enrique Cruz, to whom he identified himself and explained the purpose of the visit.

The complaint alleged lack of supervision of residents in care, staff not following a client’s (C2) special dietary needs, and client feeling unsafe for unspecific reasons.

From January 13th to February 6, 2026, LPA attempted to contact the reporting party (CO) on three different occasions by phone, email and voicemail to no avail. Per CO, C2 denied physical abuse but On February 6, 2026 LPA was able to reach out to a co-complainant (CC), who mentioned that emergency services were called many times a week for C2.

[CONTINUED ON LIC9099-C]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20251222162237

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ABIGAIL'S HOMES IV	FACILITY NUMBER: 374604446
	VISIT DATE: 02/06/2026

NARRATIVE

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[CONTINUED FROM LIC9099]

CC further reported that C2 complained about feeling unsafe in the facility and not having enough supervision. C2 also mentioned being allergic to a food that was served to them daily, as well as being fed only once per day. CC mentioned that C2 suggested that the emergency services were called so often was due to staff not wanting to assume responsibilities for the residents. LPA visited the facility on 12/30/2025, and 1/30/2025, however C2 was not able to be interviewed. LPA conducted a third visit on January 30, 2026 at which point C2 was interviewed.

During the first two visits, LPA interviewed a resident (C1) and staff (S1, S2, S3) as well as the facility manager (FM1). During these visits, it was confirmed that FM1 went on vacation during the month of December, however, both staff and clients mentioned that at least two staff members were always at the facility. When asked by LPA, C1 denied concerns regarding supervision, food service and safety.

During the interview with S1 and FM1 it was reported that C2 felt frustrated towards the other clients. Per the interviews, C2 has an outgoing personality and requires constant attention, and when they try to reach out to the other clients, they become frustrated when they don’t interact with them as much as C2 would like.

On January 30th, 2026, LPA interviewed C2. During the interview, C2 admitted to feeling frustrated with the other residents due to the difficulty in communicating with them and the lack of interest they showed in the same activities C2 wants to engage in. When asked about the other residents C2 said "they are deaf, they are no fun.” C2 then said, "that is why I have to call to the doctor, I need to get out of the house because it is too boring".

C2 shared that they were feeling unsafe in the facility, and the reason they provided was feeling depressed. Regarding their diet, C2 admitted being allergic to an ingredient, but then clarified that staff knows better and never feeds it to them.

Based on records reviewed, LPA observations, and interviews conducted with the victim, clients, and staff, the preponderance of evidence standard has not been met, and the allegation is deemed unsubstantiated. No deficiencies were cited in accordance with the California Code of Regulations.

Report and Appeal Rights discussed with and provided to Caretaker Enrique Cruz. Signature below confirms receipt.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026

LIC9099 (FAS) - (06/04)

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