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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604447
Report Date: 05/24/2023
Date Signed: 05/24/2023 12:45:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2023 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20230417091155
FACILITY NAME:CASA DE ORO RESIDENTIAL CAREFACILITY NUMBER:
374604447
ADMINISTRATOR:BAILEY, CHARITYFACILITY TYPE:
735
ADDRESS:3602 S CORDOBA AVENUETELEPHONE:
(619) 303-3717
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:26CENSUS: 25DATE:
05/24/2023
UNANNOUNCEDTIME BEGAN:
12:41 PM
MET WITH:Charity Bailey, AdministratorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not address drug activity at the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to deliver findings on the above-mentioned allegation. LPA gained access to the facility, identified herself, and met with Charity Bailey, Administrator to discuss the purpose of the visit.

LPA conducted the initial investigation visit on March 22, 2023, and was able to interview clients, facility staff, and outside sources. LPA also reviewed records and conducted a physical inspection of the facility. It was alleged that staff did not address drug activity at the facility. Interviews revealed that there are clients who use drugs out in the community. Interviews revealed these clients will come back to the facility high on drugs but has not been observed to use drugs at the facility. Interviews revealed they have seen empty drug bags around the facility.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20230417091155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CASA DE ORO RESIDENTIAL CARE
FACILITY NUMBER: 374604447
VISIT DATE: 05/24/2023
NARRATIVE
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Interviews revealed the staff talk to the clients about drug use and remind them they cannot use or bring drugs onto the facility grounds. Interviews revealed that some clients have admitted to using drugs while out but will not say where they get the drugs from or from who.
Interviews revealed the clients were all tested on April 20, 2023 and there were several that tested positive so the staff know who the clients are that have been using the drugs. Interviews revealed they will keep an eye on them and on their rooms to make sure no drugs are being brought in from the community to the clients in care at the facility.

The investigation did not produce supporting evidence or supporting witness statements to substantiate staff did not address drug activity at the facility. Based on the evidence obtained from interviews, and record review, the complaint allegation is unsubstantiated.

An exit interview was conducted with Charity Bailey, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.



SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2