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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604447
Report Date: 03/28/2024
Date Signed: 03/28/2024 01:04:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/01/2023 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20231201151527
FACILITY NAME:CASA DE ORO RESIDENTIAL CAREFACILITY NUMBER:
374604447
ADMINISTRATOR:BAILEY, CHARITYFACILITY TYPE:
735
ADDRESS:3602 S CORDOBA AVENUETELEPHONE:
(619) 303-3717
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:26CENSUS: 25DATE:
03/28/2024
UNANNOUNCEDTIME BEGAN:
12:47 PM
MET WITH:Charity Bailey, AdministratorTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff refused to provide medical attention for resident.
Staff does not treat resident(s) with respect.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to the facility to deliver findings on the above-mentioned allegations. LPA gained access to the facility, identified herself, and met with Charity Bailey, Administrator to discuss the purpose of the visit.

LPA conducted the initial investigation visit on Decemeber 8, 2023, and was able to interview clients, facility staff, and outside sources. LPA also reviewed records and conducted a physical inspection of the facility. It was alleged that staff refused to provide medical attention for client. Interviews revealed that when the clients need or request to go to the doctor or the emergency room they are sent out or staff will call 911. Interviews with clients did not reveal the staff denying them medical attention, in fact they stated the staff will offer to call 911 immediately and then give them the opportunity to make that decision. Interviews with staff revealed they don't hesitate to call 911 for medical attention for the clients if they need it. There was no evidence or supporting witness statements to substantiate staff refused to provide medical attention for resident.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20231201151527
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CASA DE ORO RESIDENTIAL CARE
FACILITY NUMBER: 374604447
VISIT DATE: 03/28/2024
NARRATIVE
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It was also alleged that staff does not treat resident(s) with respect. Interviews revealed the staff talk to the clients with respect and are kind. Interviews revealed the clients are treated with respect and that the staff are attentive to their needs. Interviews revealed the clients are the ones that yell and curse out the staff. No interviews revealed that the staff don't treat the clients with respect.

The investigation did not produce supporting evidence or supporting witness statements to substantiate staff refused to provide medical attention for resident and staff does not treat resident(s) with respect. Based on the evidence obtained from interviews, and record review, the complaint allegation is unsubstantiated.

An exit interview was conducted with Charity Bailey, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2