374604486-7-11-2025-08-AS-APAO-DKB5UC-20250806201544

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604486
Report Date: 07/11/2025
Date Signed: 07/11/2025 03:11:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2025 and conducted by Evaluator Carmen Lopez

COMPLAINT CONTROL NUMBER: 08-AS-20250701153941

FACILITY NAME:	SWEET ANGELS BOARD & CARE		FACILITY NUMBER:	374604486
ADMINISTRATOR:	SANTELLA, JOCELYN		FACILITY TYPE:	735
ADDRESS:	7271 BROOKHAVEN RD		TELEPHONE:	(619) 770-0394
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92114
CAPACITY:	4	CENSUS: 4	DATE:	07/11/2025
		UNANNOUNCED	TIME BEGAN:	02:45 PM
MET WITH:	Jocelyn Santella, Administrator		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

- Facility staff verbally abused client

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Carmen Lopez conducted an unannounced complaint visit to deliver investigative findings regarding the above-mentioned allegation. LPA identified herself and was granted entry by Elaine Holley, caregiver. LPA stated the purpose of the visit and reviewed the findings of the complaint with Administrator Jocelyn Santella.

The Department’s investigation consisted of interviews with staff, clients, and outside sources, and records review of relevant documents pertinent to this investigation. On July 01, 2025, it was alleged that the facility staff verbally abused a client.

According to records reviewed, specifically their Admission Agreement, it showed client #1 (C1), has resided at the facility since 2022. Their Individual Program Plan (IPP), for C1, said they are able to self-advocate but struggles to speak up when there are issues. During those times, C1 tends to shut down and isolate.

(Continuation on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 08-AS-20250701153941

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SWEET ANGELS BOARD & CARE	FACILITY NUMBER: 374604486
	VISIT DATE: 07/11/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Continuation of LIC9099)

Their IPP describes C1 as playful and tactile, which is how they express their affection. Their Physician’s Report (LIC602) confirms C1 is not confused or depressed and is able to follow instructions and communicate their needs with no problems.

Records reviewed for client #2 (C2), showed that they have lived at this facility since 2022. According to their IPP, they can clearly communicate their wants and needs. They are able to read, write and have a good conversation. C1’s Physician’s Report (LIC602) confirms C1 is frequently able to communicate their needs.

It was specifically alleged that Staff #1 (S1) yelled at C1. Interview with C1, did not acknowledge the incident. C1 said that they get along with all staff at their home and described S1 as their “buddy.” They said they have a good relationship with S1 as well as with the other staff members. C1 felt they had not been yelled at by any staff person or visitors at any time. Interview with client #2 (C2), did recall the incident. C2 said that C1 bothers them in the morning, and the morning of the incident, C1 had pulled their cover off of them at around 5:30 am and told them to get their butt up or they would kill them. C2 believed they were playing around. C2 said that S1 heard and cupped their hands to the door and, in a deep voice, told C1 to stop pushing C2 around. C2 said S1 did not yell at them. According to S1, they awoke between 5:30 am – 5:45 AM, a few weeks ago at the end of June 2025. S1 heard C1 speak to C2, saying something in the sorts of killing and shooting C2. When S1 heard this, they then cupped their hands to the door, and in a whispered high intonation, for C1 to leave C2 alone. C1 responded, saying they were not doing anything. S1 replied and said they were able to hear what they said in the hallway and to stop it. S1 stated that at no point did they feel they yelled. Interview with staff #2 (S2) said that they were in the kitchen that morning, prepping the medications for clients. They said that they did not hear any yelling, but C2 informed them that S1 had yelled at them. An interview with an outside source #1 (OS1) said that they had spoken with all the clients and confirmed that C1 was not yelled at by staff. According to OS1, they said that they did not find any issues with the staff; rather, C1 was disturbing another client in the home. Interview with outside source #2 (OS2) acknowledged that C1 is able and would communicate with them if they had any issues at their home.

(Continuation on LIC9099-C)

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 08-AS-20250701153941

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SWEET ANGELS BOARD & CARE	FACILITY NUMBER: 374604486
	VISIT DATE: 07/11/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Continuation of LIC9099-C)

Based on the Department’s investigation of the above-mentioned allegation and the evidence obtained during staff, clients, and outside sources interviews, and records reviewed, there is insufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegation is deemed to be unsubstantiated.

The report was discussed, and an exit interview was conducted with Administrator Jocelyn Santella. A copy of this report, along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Administrator Santella at the conclusion of the visit. The signature below confirms the receipt of these documents.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Carmen Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 3