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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604533
Report Date: 04/02/2025
Date Signed: 04/02/2025 02:16:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/20/2024 and conducted by Evaluator Nacole Patterson
COMPLAINT CONTROL NUMBER: 08-AS-20241220125818
FACILITY NAME:SANTIANNA OAKMONT SIGNATURE LIVINGFACILITY NUMBER:
374604533
ADMINISTRATOR:EL RABAA, SAMFACILITY TYPE:
740
ADDRESS:2560 FARADAY AVETELEPHONE:
(442) 325-8090
CITY:CARLSBADSTATE: CAZIP CODE:
92010
CAPACITY:226CENSUS: 141DATE:
04/02/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Memory Care Director Justine HernandezTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff did not ensure that resident's food was free of hazardous material.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to Memory Care Director Justine Hernandez.

On 12/20/2024 it was alleged that staff did not ensure a resident's food was free of a hazardous material due to metal pieces being found in Resident 1's (R1) puree. The Department’s investigation consisted of unannounced facility visits, review of facility and outside source records, interviews with facility staff, residents, outside sources, and LPA direct observations.

Staff interviews were consistent regarding metal pieces being found in R1's puree. Staff informed that an internal investigation was conducted, however it was inconclusive how the metal got into R1's food, as no metal was found among the cooking equipment that matched what was in R1's food. Staff informed that three (3) other residents received the same batch of puree, however no metal was reported to be found in those residents' food. (Continued on LIC9099 p.2)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 08-AS-20241220125818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SANTIANNA OAKMONT SIGNATURE LIVING
FACILITY NUMBER: 374604533
VISIT DATE: 04/02/2025
NARRATIVE
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(Continued from LIC9099 p.1)

Kitchen staff were interviewed, which revealed that something was identified to be wrong with the blender when the food was being blended, an audible noise was heard during the puree. The food portions were checked upon plating with nothing abnormal being observed. Staff informed that after R1 began eating their meal, a piece of metal was observed in R1's mouth; staff inspected R1's food and additional metal pieces were found. Although the source of the metal was not found, staff interviews further revealed that precautionary steps were taken, such as discarding the metal fryer basket and switching out the blender blade.

During an unannounced facility visit LPA directly observed the kitchen equipment and utensils that would have been used to prepare the meal in question. LPA observed that the fryer basket metal was similar to the metal found in R1's food, however the investigation interviews revealed that none of the food prepared for R1 was fried. The metal grill brush and scouring pad did not match the metal found in R1's food according to photos taken. LPA observed the bags of frozen chicken used by the facility- no staples were used to secure the bags and no staples were seen on the box that the chicken was shipped in.

Review of facility and outside source records showed narrative charting notes regarding wire fragment being found in R1's pureed food. The notes showed that R1's primary care physician was contacted and R1 was placed on alert charting for 72 hours. The continued notes showed that R1 remained at baseline after the incident and showed no signs of discomfort. The photos taken by an outside source of the metal pieces in R1's food were consistent with the photos taken by staff.

An outside source involved in the incident confirmed observing the piece of metal in R1's mouth and in the puree in question.

An interview with R1 was attempted but unsuccessful due to R1's cognition and ability to participate as a valid historian.

While the source of the metal remains unknown, kitchen staff observed abnormalities while preparing the puree which was fed to R1. While staff attempted to visually observe if something was in the food, a thorough check was not conducted until after R1 began ingesting the food, when a piece of metal was found in R1's mouth and additional pieces were located in R1's puree upon thorough search.

(Continued on LIC9099 p.3)

SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 08-AS-20241220125818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SANTIANNA OAKMONT SIGNATURE LIVING
FACILITY NUMBER: 374604533
VISIT DATE: 04/02/2025
NARRATIVE
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(Continued from LIC9099 p.2)

Based on relevant interviews and records review, the preponderance of evidence has been met that alleged violation occurred and is therefore substantiated. Deficiencies are cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). A Plan of Correction was jointly developed with the Licensee. An exit interview was conducted with Memory Care Director Justine Hernandez, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 08-AS-20241220125818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SANTIANNA OAKMONT SIGNATURE LIVING
FACILITY NUMBER: 374604533
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/30/2025
Section Cited
CCR
87555(a)
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...All food shall be selected, stored, prepared and served in a safe and healthful manner.
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Memory Care Director agreed to an in-service training regarding food safety during preparation. Training sign-in sheet(s) will be provided to LPA by the POC due date, as proof.
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Based on records and interviews, Licensee did not ensure that a batch of puree was prepared and served in a safe and healthful manner. This posed a potential safety risk to of 4 of 141 clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4