374604533-12-18-2025-08-AS-SJAB-DPVPQH-20251231103111

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604533
Report Date: 12/18/2025
Date Signed: 12/18/2025 07:00:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2025 and conducted by Evaluator Nacole Patterson

COMPLAINT CONTROL NUMBER: 08-AS-20250326153023

FACILITY NAME:	SANTIANNA OAKMONT SIGNATURE LIVING		FACILITY NUMBER:	374604533
ADMINISTRATOR:	EL RABAA, SAM		FACILITY TYPE:	740
ADDRESS:	2560 FARADAY AVE		TELEPHONE:	(442) 325-8090
CITY:	CARLSBAD	STATE: CA	ZIP CODE:	92010
CAPACITY:	0	CENSUS: 0	DATE:	12/18/2025
		UNANNOUNCED	TIME BEGAN:	05:30 PM
MET WITH:	Facility Closed. Report made to last known Licensee Address.		TIME COMPLETED:	07:00 PM

ALLEGATION(S):

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Staff handled client in a rough manner.

INVESTIGATION FINDINGS:

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The following determination of findings have been made by Licensing Program Analyst (LPA) Nacole Patterson regarding the above complaint allegation. This report has been mailed to the last known mailing address for the Licensee.

On 03/26/2025 it was alleged that staff handled a client in a rough manner when Resident 1 (R1) accused a Staff 1 (S1) of mishandling them. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review. During interviews staff informed that an internal investigation was conducted regarding the accusation, however, no evidence was found to corroborate the accusation. Staff informed that two caregivers always provided care to R1 at the same time, and that R1's wife, R2, was typically in the room as well. Staff informed that R1's Responsible Party was notified of the accusation, but the Responsible Party did not believe the incident to have occurred, informing that they had been in R1's room a number of times when R1 was being changed and no rough handling was observed. (Continued on LIC9099 p.2)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250326153023

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SANTIANNA OAKMONT SIGNATURE LIVING	FACILITY NUMBER: 374604533
	VISIT DATE: 12/18/2025

NARRATIVE

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(Continued from LIC9099 p.1)

Staff informed that R1 initially moved into the Assisted Living section of the facility, and was subsequently moved to Memory Care after progressive confusion and combativeness. Staff noted that R2 visited R1 daily in Memory Care and was present when R1 was being given care by staff. Management noted that throughout the internal investigation, R1 was unable to provide details such as which staff member was being accused, or when the incident occurred.

Staff 1 (S1) denied handling R1 roughly and confirmed that two staff were always present while care was being provided to R1. S1 additionally stated that R2 was typically present as well, just outside of the door for privacy. S1 informed that R1 accepted care easily and there were no issues.

Attempts were made to interview R1 regarding the allegation, however, R1 was unable to be qualified as a valid historian due to impaired cognition. R2 was interviewed during the investigation and informed that they were in the room during the timeframe of incident. R2 stated that the staff did not handle R1 roughly during the timeframe of concern and had never handled R1 roughly.

Review of facility records corroborated staff statements of R1's combativeness and increased confusion. Records additionally showed that the facility took immediate action once made aware of the accusation and initiated an internal investigation.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. This report and the Licensee/Appeal Rights (LIC9058 03/22) were mailed to the last known mailing address for the Licensee.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:	DATE: 12/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025

LIC9099 (FAS) - (06/04)

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