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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604533
Report Date: 01/08/2026
Date Signed: 01/08/2026 07:23:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/19/2024 and conducted by Evaluator Nacole Patterson
COMPLAINT CONTROL NUMBER: 08-AS-20240719172450
FACILITY NAME:SANTIANNA OAKMONT SIGNATURE LIVINGFACILITY NUMBER:
374604533
ADMINISTRATOR:EL RABAA, SAMFACILITY TYPE:
740
ADDRESS:2560 FARADAY AVETELEPHONE:
(442) 325-8090
CITY:CARLSBADSTATE: CAZIP CODE:
92010
CAPACITY:0CENSUS: 0DATE:
01/08/2026
UNANNOUNCEDTIME BEGAN:
06:47 PM
MET WITH:Facility Closed. Report Mailed to Last Known Licensee AddressTIME COMPLETED:
07:30 PM
ALLEGATION(S):
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Licensee did not maintain resident's room at a comfortable temperature, resulting in medical issues.
Licensee did not ensure resident's air conditioning was in good repair.
Licensee did not ensure elevator was maintained in good repair.
INVESTIGATION FINDINGS:
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The following determination of findings have been made by Licensing Program Analyst (LPA) Nacole Patterson regarding the above complaint allegations. This report was mailed to the last known address on file for the Licensee.

On 07/19/2024 it was alleged that Licensee did not maintain Resident 1's (R1) room at a comfortable temperature resulting in medical issues, and Licensee did not ensure R1's air conditioning unit was in good repair. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, resident, and records review. Staff interviews revealed that a portion of the air conditioning system was in disrepair for a time at the facility, however, the facility rectified this by purchasing portable air conditioners for the affected residents. Staff informed that the main air conditioning system was in working order at the time of this visit. Management worked with R1 to ensure comfort in their room and it was found that part of the issue was that R1 misunderstood how to use the thermostat and, at times, accidentally turned the heat on instead of air conditioning. (Continued on LIC9099 p.2)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20240719172450
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SANTIANNA OAKMONT SIGNATURE LIVING
FACILITY NUMBER: 374604533
VISIT DATE: 01/08/2026
NARRATIVE
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(Continued from LIC9099 p.1)

The Executive Director compensated R1 for their inconvenience by taking off $1000 off of R1's rent for one month. Staff additionally noted that while R1 did suffer a hospitalization, it was not due to the temperature of R1's room, but R1's co-morbidities which included gastrointestinal issues and an infection. Staff stated that some of these issues were diagnosed prior to any thermostat issues existing at the facility.

R1 stated during interview that they did not have a problem with how the facility handled the temperature and air conditioning situation and corroborated staff statements that a portable air conditioner was provided that sufficiently cooled down their room. R1 informed that they were pleasantly surprised with the compensation provided by the facility for their inconvenience. Additionally, R1 admitted to turning on the heat instead of the air conditioner at times due to misunderstanding the thermostat display. R1 informed that the hottest temperature reached in their room was 78 degrees which was too hot for their comfort, but the facility corrected the issue timely and to R1's satisfaction. R1 stated that staff came right away to assist with thermostat issues and adjustments when called. R1 confirmed that they were hospitalized due to symptoms of both hot and cold flashes and returned to the facility the next day.

Review of facility records showed corroboration of staff statements regarding R1's diagnosis of gastrointestinal issues and an infection, as well as the air conditioning repair arrangements.

During an unannounced facility visit LPA directly observed portions of the facility as well as R1's room and its temperature. LPA's observations corroborated staff and R1's statements. Portable air conditioning units were observed in the storage unit across from R1's room. R1's room temperature registered at 77.5 degrees using an independent thermometer, during which time R1 was observed to be lying in their bed with a blanket over their legs and torso. During the interview R1 did not state or make any indication that they were uncomfortable at the current temperature of the room.

The evidence does not show that the facility delayed/neglected to repair R1's air conditioner, or did not attempt to ensure R1's comfort regarding the temperature of their room. R1's co-morbidities provided an alternate explanation regarding R1's fluctuating temperature; a direct connection was not found to show that room temperature issues caused R1 to become sick. No connection was made that R1 feeling hot in their room caused them to develop an infection or gastrointestinal issues. Additionally, the reported and recorded temperatures in R1's room were within regulation and not associated with extreme temperatures.

(Continued on LIC9099 p.3)

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20240719172450
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SANTIANNA OAKMONT SIGNATURE LIVING
FACILITY NUMBER: 374604533
VISIT DATE: 01/08/2026
NARRATIVE
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(Continued from LIC9099 p.2)

On 07/19/2024 it was alleged that Licensee did not ensure an elevator was maintained in good repair, which was a burden for R1. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, and records review. Staff interviews confirmed that one of the facility elevators was out of service for approximately 2 weeks due to shaking. Staff stated that the facility did not delay in attempting to fix the elevator and it was repaired as soon as possible. Staff additionally stated that there were two elevators in the building, and that the other elevator remained operational. Staff consistently stated that at no time were both elevators in disrepair concurrently, and residents maintained the ability to travel between floors while the elevator in question was out of service.

R1 stated during interview that they had no issues during the time the elevator was out of service because they utilized an electric scooter and used the alternate elevator when needed.

Review of facility records showed elevator repair communication, arrangements, invoices, and subsequent repairs. Additional records were reviewed regarding the facility's communication to residents via email and text messages with updates on the elevator repairs.

During an unannounced facility visit LPA directly observed and utilized the elevator in question to all floors of the building. The elevator was found to be in good working condition with no issues, confirming staff statements that repairs were made promptly.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred, therefore the allegations are UNSUBSTANTIATED. A copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were mailed to the last known address for the Licensee.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3