374604533-2-6-2026-08-AS-APAO-DRMNQE-20260225093946

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604533
Report Date: 02/06/2026
Date Signed: 02/06/2026 09:55:46 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2024 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20240126153355

FACILITY NAME:	SANTIANNA OAKMONT SIGNATURE LIVING		FACILITY NUMBER:	374604533
ADMINISTRATOR:	EL RABAA, SAM		FACILITY TYPE:	740
ADDRESS:	2560 FARADAY AVE		TELEPHONE:	(442) 325-8090
CITY:	CARLSBAD	STATE: CA	ZIP CODE:	92010
CAPACITY:	0	CENSUS: 0	DATE:	02/06/2026
		UNANNOUNCED	TIME BEGAN:	09:38 AM
MET WITH:	Sent via USPS, closed facility		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff denied food to residents in care,
Staff left a resident in soiled bedding.
Staff did not ensure resident's floors were cleaned.
Staff did not prevent hazardous items from being accessible to residents in care.
Staff did not properly dispose of trash.
Staff did not respond to resident's call light in a timely manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Renita Hall sent this report to the former licensee at their last known mailing address via USPS-certified mail and via email to deliver the investigation findings for the above allegations. The facility ceased operations on or about November 26, 2025.

On January 26, 2024, a complaint was received by the Department against the staff of Santianna Oakmont Signature Living. The complaints were as follows: Staff denied food to residents in care, Staff left a resident in soiled bedding, Staff did not ensure residents' floors were cleaned, Staff did not prevent hazardous items from being accessible to residents in care, Staff did not properly dispose of trash, Staff did not respond to a resident's call light in a timely manner. The investigation process included interviews with staff members, a review of facility records, interviews with residents, interview with outside source, and a tour of the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240126153355

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SANTIANNA OAKMONT SIGNATURE LIVING	FACILITY NUMBER: 374604533
	VISIT DATE: 02/06/2026

NARRATIVE

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Interviews with staff confirmed that all residents were provided with meals as scheduled. No evidence supported the claim that food was denied to any residents. Staff and outside source interviews indicated that residents are checked and changed regularly. No specific instances of residents being left in soiled bedding were identified. Interviews with staff confirmed that the residents' floors are cleaned according to the schedule. Random checks during the investigation found the floors to be clean and well-maintained.

Inspections of residents' rooms and common areas did not reveal any hazardous items that were accessible to residents in memory care. LPA's observations of disposal practices showed that trash was properly disposed of according to facility protocols. The facility was found to be clean and sanitary during visit. Call light response times were reviewed, and interviews with staff and residents did not reveal significant delays a manual logs were not maintained. Response times were within acceptable limits as per the facility’s standards averaging 5 to 20 minutes depending on staffing and residents' needs.

The Department's investigation found that all the complaints against the staff were unsubstantiated. The facility's records, staff interviews, interview outside source, and direct observations support the conclusion that the care and services provided meet the required standards. A finding that is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

A copy of this report along with Licensee/Appeal Rights (LIC 9058) was mailed via USPS Certified Mail to the former licensee’s mailing address on file.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026

LIC9099 (FAS) - (06/04)

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