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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604533
Report Date: 12/20/2022
Date Signed: 12/20/2022 02:57:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2022 and conducted by Evaluator Nacole Patterson
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20221117131225
FACILITY NAME:SANTIANNA OAKMONT SIGNATURE LIVINGFACILITY NUMBER:
374604533
ADMINISTRATOR:THARP, CHRISTOPHERFACILITY TYPE:
740
ADDRESS:2560 FARADAY AVETELEPHONE:
(442) 325-8090
CITY:CARLSBADSTATE: CAZIP CODE:
92010
CAPACITY:226CENSUS: 133DATE:
12/20/2022
UNANNOUNCEDTIME BEGAN:
02:44 PM
MET WITH:Sam El-Rabaa, Executive DirectorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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1. Facility is not sanitary.
2. Facility garage is not well lit.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced complaint visit to the facility to deliver findings for the above allegations. LPA introduced herself and disclosed the purpose of the visit to the Executive Director Sam El-Rabaa.

On 11/17/2022 it was alleged that the facility's parking garage was not sanitary due to a sewage leak, and not well lit. The Department’s investigation consisted of an unannounced facility tour, review of facility and outside source records, interviews with facility staff and outside sources, and LPA direct observations.

Regarding the first allegation, direct observation by LPA via facility tour showed that there were no indications of a sewage leak in the parking garage.
(Continue...)
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISOR'S NAME: Lizzette TellezTELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Nacole PattersonTELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20221117131225
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SANTIANNA OAKMONT SIGNATURE LIVING
FACILITY NUMBER: 374604533
VISIT DATE: 12/20/2022
NARRATIVE
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(Continued from LIC9099)

On two unannounced facility tours, LPA observed the parking garage to be free of debris with only parked vehicles. LPA did not observe any malodors, sewage, fecal particles, or other indication that sewage had been leaking in the space. Through staff interviews and facility records, it was determined that the leak was ground water coming through the cable box at street-level during heavy rainfall. Photos were provided by the Maintenance Director (MD) of the box leaking recently during a rainstorm the week of 11/06/2022-11/12/2022. An interview was held with the cable contractor (CC) who confirmed that the leak was a result of a crack in the conduit pipe of the cable equipment. The leak was sealed by the cable company and the company will be returning to confirm that the leak has been fixed during the next rainfall. The other locations of leaks in the parking garage also occurred during rainfall and have come through the cracks in the concrete wall due to the new building settling. These cracks have been sealed by the facility maintenance staff. The sewage pipe in the parking garage runs from the West side to the East side, which is perpendicular to the cable lines, which run North to South. The substance of the leak could not have been sewage, since the location of the pipe runs away from the area of the cable box, where the leak was identified.

Regarding the second allegation, direct observation by LPA and IAPA via facility tour showed that the lighting in the parking garage is operable and adequate. On two unannounced facility tours, LPA observed all parking garage lights to be in working order and bright enough to navigate the space safely. Through staff interviews and facility records, the light bulbs used are LED (Light-emitting Diode) at 6000 Lumens, or 66 Watts, which are guaranteed for 50,000 hours, or 5.7 years. Santianna Oakmont Signature Living is a newly built facility, licensed in April of 2022. The light structures are positioned at approximately every 3rd parking space in the parking garage and LPA noted at least 20 8-foot LED lights in the parking garage.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation(s) occurred, therefore both allegations are therefore UNSUBSTANTIATED. An exit interview was conducted with Sam El-Rabaa, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 01/16) were provided.

SUPERVISOR'S NAME: Lizzette TellezTELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Nacole PattersonTELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2