374604538-2-1-2023-08-AS-LTEZ-CNNRZH-20230202122755

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604538
Report Date: 02/01/2023
Date Signed: 02/01/2023 04:38:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2022 and conducted by Evaluator Nacole Patterson

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20221020093638

FACILITY NAME:	RANCHVIEW SENIOR ASSISTED LIVING		FACILITY NUMBER:	374604538
ADMINISTRATOR:	SETTINERI, JEFFREY		FACILITY TYPE:	740
ADDRESS:	350 COLE RANCH ROAD		TELEPHONE:	(760) 717-4088
CITY:	ENCINITAS	STATE: CA	ZIP CODE:	92024
CAPACITY:	42	CENSUS: 24	DATE:	02/01/2023
		UNANNOUNCED	TIME BEGAN:	03:50 PM
MET WITH:	Maria Flores, Marketing Manager		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Facility is in disrepair
Licensee did not address pest issue

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced complaint visit to the facility to deliver findings for the above allegations. LPA introduced herself and disclosed the purpose of the visit to Marketing Manager Maria Flores.

On 10/20/2022 it was alleged that the facility was in disrepair and that the Licensee did not address a pest issue. The Department’s investigation consisted of unannounced facility tours, review of facility and outside source records, interviews with facility staff and outside sources, and LPA direct observations.

Regarding the first allegation, direct observation by LPA as well as outside source records and interviews, showed that the facility was in the process of repairing an HVAC malfunction, as well as remodeling to upgrade the aesthetics of the facility.

(Continue...)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Nacole Patterson	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 08-AS-20221020093638

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: RANCHVIEW SENIOR ASSISTED LIVING	FACILITY NUMBER: 374604538
	VISIT DATE: 02/01/2023

NARRATIVE

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(Continued from LIC9099)

On 10/20/2022 LPA Patterson conducted an unannounced facility tour and observed parts of the facility to be in various stages of repair. Bathroom #7 was closed and locked with an "Out of Order" sign posted, as the bathroom ceiling was leaking water due to the central air conditioner malfunctioning. LPA observed the bathroom to be in the final stages of repair to patch up the walls, as the issue had already been corrected by the HVAC company. Photos were provided to LPA during this visit by Licensee Jeffrey Settineri depicting the HVAC system prior to repairs, and after the repair with new parts. An interview was conducted with the HVAC contractor who confirmed that the leak was due to the air conditioner icing over and leaking when the breaker was turned off. The water was first reported leaking in the bathroom on 10/13/2022. The HVAC company had been out to the facility on 10/7/22 prior to the leak to assess the air conditioner, and repairs were completed on 10/18/22. The facility corrected the issue within a reasonable amount of time and the area was inaccessible to residents for their safety.

On this same day LPA Patterson observed a large patch of spackling and painters’ tape on the entryway wall, and a small patch of spackling on the side wall of the laundry room. Licensee Jeffrey Settineri advised that the facility was undergoing minor renovations since he had recently become the new licensee for the facility. The repairs were cosmetic only and there would be a progression of upgrades over time. On 10/21/2022 LPA Patterson received photographs via email from Licensee that depicted each area seen the day prior to be freshly painted and in good repair.

Regarding the second allegation, direct observation by LPA showed the facility to be free from roaches in the interior, including at the specific location listed in the complaint. The facility receives monthly pest control service, confirmed by facility records review. The facility was receiving pest control services and maintenance during the timeframe of concern listed in the complaint. The pest control records document "Good sanitary conditions no activity", and 13 insect monitors were serviced with 12 out of 13 areas listed as "no activity". The September 2022 pest control records show two different cockroach insecticides replenished in all interior and exterior stations around the facility. The October pest control records indicated "no activity" in all locations and show the same chemicals applied and replenished from September. The pest control company recommended for the facility to patch a hole on an exterior wall, and to trim trees touching the exterior of the building.

Continued on LIC9099-C...

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Nacole Patterson	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2023

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20221020093638

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: RANCHVIEW SENIOR ASSISTED LIVING	FACILITY NUMBER: 374604538
	VISIT DATE: 02/01/2023

NARRATIVE

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...Continued from LIC9099-C

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation(s) occurred, therefore both allegations are therefore UNSUBSTANTIATED. An exit interview was conducted with Marketing Manager Maria Flores, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 01/16) were provided.

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Nacole Patterson	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2023

LIC9099 (FAS) - (06/04)

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