374604538-3-14-2024-08-AS-JLOT-D6PSY7-20240629141704

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604538
Report Date: 03/14/2024
Date Signed: 03/14/2024 02:40:42 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/08/2024 and conducted by Evaluator Nacole Patterson

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20240308153356

FACILITY NAME:	RANCHVIEW SENIOR ASSISTED LIVING		FACILITY NUMBER:	374604538
ADMINISTRATOR:	SETTINERI, JEFFREY		FACILITY TYPE:	740
ADDRESS:	350 COLE RANCH ROAD		TELEPHONE:	(760) 717-4088
CITY:	ENCINITAS	STATE: CA	ZIP CODE:	92024
CAPACITY:	42	CENSUS: 27	DATE:	03/14/2024
		UNANNOUNCED	TIME BEGAN:	12:08 PM
MET WITH:	Marketing Manager Maria Flores		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Staff inappropriately touched resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to initiate a complaint investigation and deliver findings regarding the above mentioned allegation. LPA introduced herself and disclosed the purpose of the visit to Marketing Manager Maria Flores and Manager Wendy Diaz.

On 3/8/24 it was alleged that staff inappropriately touched resident 1 (R1). CCLD’s investigation involved an unannounced facility visit, review of facility and outside source records, interviews with facility staff, residents, outside sources, and LPA observations.

Staff interviews did not corroborate the allegation, staff members interviewed consistently stated that they had never been informed of or observed any staff inappropriately touching a resident. Staff interviews revealed that R1 has had increased agitation and hallucinations about things that did not, or could not possibly have happened. Outside source interviews did not corroborate the allegation, outside sources informed no knowledge or observations of any staff mistreatment toward a resident.
(Continued on LIC9099-C)

Unfounded

Estimated Days of Completion: 0

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Nacole Patterson	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240308153356

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: RANCHVIEW SENIOR ASSISTED LIVING	FACILITY NUMBER: 374604538
	VISIT DATE: 03/14/2024

NARRATIVE

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(Continued from LIC9099 p.1)

Outside sources further revealed direct observations of R1 making statements about fictional and/or public figures that could not have occurred. R1's Responsible Party (POA) was interviewed for the investigation and informed that R1 recanted their accusation, informing that the incident did not occur and they recalled a dream in confusion that did not happen in real life. During the course of staff/outside source/agency interviews, LPA observed that staff and outside sources were given different versions of the same story by R1, which conflicted in details, people involved, and the substance of the events.

Records review revealed documentation of R1 having increased agitation and behavior issues, including incidents of unprovoked physical aggression toward staff and other residents. Records review further revealed that the Licensee has been in communication with R1's family and requested a care conference and updated assessment to address the new behaviors. A previous investigation was conducted by the Department in July 2023 regarding claims made by R1 that found to be without evidence that the event occurred.

Interview with R1 did not corroborate the allegation. R1 stated that staff were very nice and no staff had ever done anything to physically harm or mistreat them. Interview with R1 also revealed conflicting recollection of the accounts they made to outside sources and staff. R1 did not recall making any accusations against staff members.

Based on records and interviews, the allegation that staff inappropriately touched resident 1 (R1) is unfounded, meaning it was false, could not have happened, and/or is without a reasonable basis. The allegation has therefore been dismissed. An exit interview was conducted with Marketing Manager Maria Flores, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Nacole Patterson	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024

LIC9099 (FAS) - (06/04)

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