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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604576
Report Date: 03/12/2026
Date Signed: 03/12/2026 02:55:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2024 and conducted by Evaluator Nacole Patterson
COMPLAINT CONTROL NUMBER: 08-AS-20241021140428
FACILITY NAME:MERAKEY - RAMONA VIEWFACILITY NUMBER:
374604576
ADMINISTRATOR:SILVA-MORALES, MIRIAMFACILITY TYPE:
737
ADDRESS:1432 RAMONA VIEW COURTTELEPHONE:
(760) 571-0953
CITY:RAMONASTATE: CAZIP CODE:
92065
CAPACITY:4CENSUS: DATE:
03/12/2026
UNANNOUNCEDTIME BEGAN:
02:01 PM
MET WITH:Report Mailed to Address on File for LicenseeTIME COMPLETED:
02:54 PM
ALLEGATION(S):
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Lack of supervision resulted in sexual abuse of client.
INVESTIGATION FINDINGS:
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The following determination of findings have been made by Licensing Program Analyst (LPA) Nacole Patterson regarding the above complaint allegation. This report was mailed to the address on file for the Licensee.

On 10/21/2024 it was alleged that lack of supervision resulted in Client 2 (C2) sexually abusing Client 1 (C1) in the middle of the night. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, clients, outside sources, and records review. Staff interviews revealed that clients did not have access to each other at night and client doors were closed/locked by an external keypad with a code to which only the owner of the room and staff had knowledge. Staff informed that an internal investigation was conducted regarding the accusation and no evidence was found that C2 entered C1's room the night in question. The internal investigation revealed that C2 told C1 that they went into C1's room and inappropriately touched C1 while they were sleeping; C1 did not experience the touching but reacted to being told it occurred. (Continued on LIC9099 p.2)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20241021140428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: MERAKEY - RAMONA VIEW
FACILITY NUMBER: 374604576
VISIT DATE: 03/12/2026
NARRATIVE
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(Continued from LIC9099 p.1)

C1 later told staff that they did not like C2, wanted them to move out of the facility, and were trying to retaliate against them for making up the claim. Staff additionally informed that no other clients observed the interaction and facility camera footage did not show C2 entering C1's room the day in question. Staff informed that due to behavior and cognition, both C1 and C2 had historical patterns of making statements and accusations that were not true.

C1 was interviewed during an unannounced facility visit. C1 provided inconsistent information than what they had originally informed regarding the accusation. C1 informed that they consented to interactions with C2 and that they had not been threatened by C2. An attempt was made to interview C2, however C2 declined to be interviewed.

An outside source (OS1) from a placement agency familiar with both clients was interviewed. OS1 was aware of the accusation and had conducted interviews. C2 denied having any physical contact with C1. C1 wanted C2 to move out of the home and was upset that C2 had returned after hospitalization. OS1 informed that the clients both consented to spending time together in C1's room and that they had privacy rights which allowed the door to be closed with 15-minute status checks by staff. While OS1 did not know what occurred while the clients were in the room together, OS1 noted that the clients both had historical patterns of making up situations.

The facility submitted a Special Incident Report dated 10/21/2024 and a Report of Suspected Dependent Adult/Elder Abuse dated 10/21/2024. The reports were consistent with staff, client, and outside source accounts of the event, with the exception of C1's recant during interview that they had been threatened and did not consent to interactions with C2. The abuse report informed that C1 had been, "…stating for days how [C1] dislike[d] this peer and that [C1] wanted to get [C2] in trouble." The report went on to state that video footage showed C2 did not enter C1's room the night of accusation, and that all clients had keypad locks on their doors with no client knowing another client's door code. No records were found to corroborate the allegation.

The investigation produced clarifying information that C1's report of being inappropriately touched by C2 was not from direct witness, but from C2 telling C1 that the event occurred.


(Continued on LIC9099 p.3)
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20241021140428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: MERAKEY - RAMONA VIEW
FACILITY NUMBER: 374604576
VISIT DATE: 03/12/2026
NARRATIVE
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(Continued from LIC9099 p.2)

Interviews and records did not give evidence that the incident occurred, and C1 was found to have provided inconsistent information with repeated statements that they wanted to get C2 into trouble and move from the home.

Based on this information, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. A copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were mailed to the address on file for the Licensee.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3