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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604576
Report Date: 10/16/2025
Date Signed: 10/16/2025 04:05:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Grace Donato
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20250211093745
FACILITY NAME:MERAKEY - RAMONA VIEWFACILITY NUMBER:
374604576
ADMINISTRATOR:SILVA-MORALES, MIRIAMFACILITY TYPE:
737
ADDRESS:1432 RAMONA VIEW COURTTELEPHONE:
(760) 571-0953
CITY:RAMONASTATE: CAZIP CODE:
92065
CAPACITY:4CENSUS: DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
03:45 PM
MET WITH:Miriam Silva-MoralesTIME COMPLETED:
03:46 PM
ALLEGATION(S):
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Neglect/Lack of supervision resulted in client being sexually abused
INVESTIGATION FINDINGS:
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On 10/16/2025, LPA Grace Donato conducted a telephone interview with the facility to deliver findings. LPA spoke with Administrator, Miriam Silva-Morales and explained the purpose of the call.

Regarding the allegation of neglect/lack of supervision resulted in client being sexually abused, Reporting party (RP) stated that a client (R1), was raped by a staff (S1) that is no longer with the facility.

During the investigation, staff members were interviewed, and records were reviewed.

S1 was put on leave by the facility on 10/31/2024. R1 has a history of making false statements. S2 mentioned that there is no video surveillance of S1 entering R1s room. It is also the facility’s policy that male staff members are not allowed in a client’s room by themselves with a client, without another staff member present.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Grace Donato
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250211093745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: MERAKEY - RAMONA VIEW
FACILITY NUMBER: 374604576
VISIT DATE: 10/16/2025
NARRATIVE
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R1 reported that S1 kissed him/her and grabbed S1 but does not remember anything else. R1 was asked multiple times if S1 did anything else, and R1 said no. S1 stated that there is “zero sexual relationship,” with R1 and is willing to provide “DNA” samples if needed. S1 denies there was penetration, and that S1 has never abused R1.

R1 did not disclose that R1 was abused by S1. In addition, S1 denied abusing R1.

Based on interviews and records review, the department has determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Report is reviewed and copy is provided.

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SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Grace Donato
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
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