374604579-2-19-2026-08-AS-APAO-DRM6ZF-20260224201505

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604579
Report Date: 02/19/2026
Date Signed: 02/19/2026 10:03:46 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20251209144829

FACILITY NAME:	HEALING ADULT GROUP CARE INC.		FACILITY NUMBER:	374604579
ADMINISTRATOR:	SAIF, SALLY		FACILITY TYPE:	735
ADDRESS:	3919 EL CANTO DR.		TELEPHONE:	(248) 307-6966
CITY:	SPRING VALLEY	STATE: CA	ZIP CODE:	91977
CAPACITY:	6	CENSUS: 6	DATE:	02/19/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Sally Saif, Administrator		TIME COMPLETED:	09:49 AM

ALLEGATION(S):

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Staff did not assist with resident needing medical care
Staff are not meeting resident's bathing needs
Staff are not meeting resident's laundry needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA)Tiffany Holmes arrived at the facility to deliver findings for a complaint investigation. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Sally Saif, Administrator.

LPA previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. LPA conducted the initial visit on 12/10/2025. It was alleged that the staff did not assist with resident needing medical care. Interviews revealed that while Client 1 (C1) was at program, staff at program called the administrator and asked them to bring some medicine for C1. Interviews revealed that the administrator advised the program that they are not medical professionals and that if they feel that C1 needed medication for whaever reason for them to call 911. Interviews revealed that anytime C1 needs to seek medical care staff will call 911 or they will take them to the hospital or a medical appointment. Interviews revealed that the administrator is usually the one that handles the client and their appointments. Interviews revealed that all doctor/emergency visits are documented and LPA was provided those copies.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20251209144829

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: HEALING ADULT GROUP CARE INC.	FACILITY NUMBER: 374604579
	VISIT DATE: 02/19/2026

NARRATIVE

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It was alleged that the staff are not meeting resident's bathing needs. Interviews revealed that all clients receive a shower when they arrive home from program. Interviews revealed that the clients are good about taking their showers and not refusing them. Interviews revealed the staff assist the clients with their showers and with dressing after. Interviews revealed that if a client has an accident or is soaked in the morning from using the bathroom overnight they are showered or wiped down in the morning before leaving for program.

It was alleged that the staff are not meeting resident's laundry needs. Interviews revealed the laundry is done almost daily. Interviews with clients revealed they have clean laundry and that the staff wash their clothes all the time. Interviews with staff revealed laundry is constantly being done since the clients have accidents so they are constantly washing clothes and sheets/bedding. Interviews revealed the clients have extra linens and clothes so while they are washing items the clients still have items available to them.

The Department has investigated the above-mentioned allegations and based on interviews, LPA observations, and records review, it was determined that the complaint allegations are unsubstantiated, the preponderance of evidence did not prove that the alleged violations occurred.

An exit interview was conducted with Administrator Sally Saif and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026

LIC9099 (FAS) - (06/04)

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