374604590-6-26-2025-08-AS-APAO-DJEMNG-20250709094530

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604590
Report Date: 06/26/2025
Date Signed: 06/26/2025 04:48:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2025 and conducted by Evaluator Angelica Boyles

COMPLAINT CONTROL NUMBER: 08-AS-20250220153759

FACILITY NAME:	BERMUDA HOUSE		FACILITY NUMBER:	374604590
ADMINISTRATOR:	TABLER, RHEA		FACILITY TYPE:	735
ADDRESS:	1414 BERMUDA LANE		TELEPHONE:	(619) 938-2878
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92021
CAPACITY:	4	CENSUS: 4	DATE:	06/26/2025
		UNANNOUNCED	TIME BEGAN:	03:41 PM
MET WITH:	House Manager - Chelsea Clark Administrator - Rhea Tabler		TIME COMPLETED:	04:47 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff not meeting client's incontinance care
Staff not meeting client's hygiene care needs

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegations. LPA identified herself, explained the purpose of the visit and nature of the complaint to House Manager Chelsea Clark, Administrator Rhea Tabler also joined the visit.

On February 20, 2025 the Department received this complaint which alleged staff are not meeting Client #1’s (C1) incontinence care and staff are not meeting C1’s hygiene care needs. [See LIC811 Confidential Name List for a description of select person identifiers used in this report.] The Department’s investigation included a facility tour, record reviews, as well as interviews with staff and outside sources.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20250220153759

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: BERMUDA HOUSE	FACILITY NUMBER: 374604590
	VISIT DATE: 06/26/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Continued from LIC9099)

Regarding the allegation of staff not meeting client’s incontinence care, records reviewed revealed that facility staff keep a log of incontinence checks for C1. These records indicate C1 being checked before going to Day Program. Interview with an outside agency familiar with the facility and C1 reported no concerns regarding C1’s incontinence care needs being met. Staff interviews corroborate C1 being checked before and after going to Day Program. On days when C1 does not attend Day Program C1 is checked frequently throughout the day.

Regarding the allegation that staff are not meeting client’s hygiene care needs, an interview with an outside agency familiar with the facility and staff reported no concerns regarding C1’s hygiene needs being met. Another outside source noted that C1 wears a helmet and noted that C1 will sometimes smell sweaty after being at Day Program all day. Per staff interviews, clients shower every day and C1 will sometimes shower twice a day. LPA observations during unannounced facility visits did not raise any concerns regarding client’s hygiene needs being met.

The Department has investigated the allegations that neglect/lack of supervision resulted in injury and staff verbally abused client. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Administrator Rhea Tabler, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2