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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604623
Report Date: 09/22/2025
Date Signed: 09/22/2025 10:20:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2023 and conducted by Evaluator Jill Clancy-Czuleger
COMPLAINT CONTROL NUMBER: 08-AS-20230927144818
FACILITY NAME:COMFORT CAREFACILITY NUMBER:
374604623
ADMINISTRATOR:CRYE, BELITAFACILITY TYPE:
735
ADDRESS:4152 MISSION AVE.TELEPHONE:
(442) 615-7525
CITY:OCEANSIDESTATE: CAZIP CODE:
92057
CAPACITY:4CENSUS: DATE:
09/22/2025
UNANNOUNCEDTIME BEGAN:
10:02 AM
MET WITH:Belita Crye, AdministatorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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9
Staff made inappropriate comments towards resident
Sexual Abuse
INVESTIGATION FINDINGS:
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On 09/22/2025 at 10: 05 AM, Licensing Program Analyst (LPA) J. Clancy-Czuleger met virtually via Microsoft Teams to deliver the findings regarding the above-mentioned allegations. LPA explained the purpose of the visit to Administrator Belita Crye.

During the course of the investigation, the Department conducted interviews with staff, clients, and witnesses. Additionally, the Department collected and reviewed the following documents: Client 1’s (C1) face sheet, admissions agreement, Individual Program Plan (IPP), Identification and Emergency Information sheet, Physician’s Report, Preplacement Appraisal, and Needs and Services Plan. Staff 2’s (S2) personal record, health screening, and administrator certificate were also reviewed, as well as Staff 3’s (S3) personal record and health screening.

Continued on LIC9099C..
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Jill Clancy-Czuleger
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20230927144818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: COMFORT CARE
FACILITY NUMBER: 374604623
VISIT DATE: 09/22/2025
NARRATIVE
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Contiuned from LIC9099

Allegation: Sexual Abuse:

Based on the interviews conducted with C1, there is no evidence to corroborate the allegation that C1 was sexually abused or had a relationship with S2. During the interview, C1 denied the allegation and stated that she has been in a relationship with her boyfriend for the past two years and would never be unfaithful to him. C1 further clarified that the photos found on her phone were of her boyfriend, not of S2.



Allegation: Staff made inappropriate comments towards client:
Based on interviews with C1, it was reported that C1 initiated yelling at S1, not the other way around. C1 explained she suffers from anxiety and stress, which can sometimes overwhelm her, leading to emotional outbursts or displaying an attitude toward staff. Interviews with S4 corroborated that they have never heard S1 or S2 speak inappropriately toward any clients.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.


Exit interview conducted and a copy of this report provided via email.

SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Jill Clancy-Czuleger
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2