374604632-1-12-2024-08-AS-IESA-D224ZT-20240131183317

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604632
Report Date: 01/11/2024
Date Signed: 01/12/2024 07:43:49 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/03/2024 and conducted by Evaluator Iby Strong

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20240103111238

FACILITY NAME:	LOVE FIRST RESIDENCES #1		FACILITY NUMBER:	374604632
ADMINISTRATOR:	O'CONNELL, MICHELLE		FACILITY TYPE:	735
ADDRESS:	1338 BOSWORTH ST		TELEPHONE:	(619) 312-5299
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92019
CAPACITY:	6	CENSUS: 6	DATE:	01/11/2024
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	House Manager Lynn Congable		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff are not allowing client in care to use the bathroom.
Staff are threatening client in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Iby Strong conducted an unannounced visit to initiate an investigation on the above-mentioned allegations. LPA identified herself and discussed the purpose of the visit with House Manager Lynn Congable. Administrator Michelle O’Connell arrived shortly after.

On January 3, 2024, Community Care Licensing (CCL) received a complaint alleging staff are not allowing Client 1 (C1) to use the restroom and staff are threatening C1. During investigation, LPA Strong collected pertinent client records as well as facility documentation and conducted interviews.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) -76-2306
LICENSING EVALUATOR NAME: Iby Strong	TELEPHONE: 619-481-0846
LICENSING EVALUATOR SIGNATURE:	DATE: 01/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/11/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240103111238

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LOVE FIRST RESIDENCES #1	FACILITY NUMBER: 374604632
	VISIT DATE: 01/11/2024

NARRATIVE

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According to allegation, on an undisclosed date, C1 was denied access to facility restroom. According to interview with staff, on the date of the incident, the facility toilet was not working and overflowing with feces making it unsanitary. Interview revealed staff did request for clients not to use the restroom that was out of service, including not using that restroom’s sink. Interview with C1 revealed C1 was told to use a plastic bag to spit in or use the other available restroom in the facility. Interview with outside source confirmed that the restroom was out of order during this time.

It was also alleged that S1 threatened C1 by stating if C1 did not take medication their visitations rights would be taken away as well as stating if C1 continued contacting emergency personnel C1’s phone would be taken away. Interview with staff could not corroborate that these threats occurred. Interview with S1 revealed that S1 did not threatened C1. Interview with outside source did not confirm that these events occurred.

Based on LPA's interviews, and record reviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Administrator to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) -76-2306
LICENSING EVALUATOR NAME: Iby Strong	TELEPHONE: 619-481-0846
LICENSING EVALUATOR SIGNATURE:	DATE: 01/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/11/2024

LIC9099 (FAS) - (06/04)

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