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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604646
Report Date: 07/16/2025
Date Signed: 07/16/2025 03:44:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2025 and conducted by Evaluator Hannah Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20250709143611
FACILITY NAME:PEOPLE'S CARE OCEANVIEWFACILITY NUMBER:
374604646
ADMINISTRATOR:PELAYO, JAVIERFACILITY TYPE:
735
ADDRESS:5974 OCEANVIEW RIDGE LANETELEPHONE:
(909) 287-3557
CITY:SAN DIEGOSTATE: CAZIP CODE:
92121
CAPACITY:4CENSUS: 4DATE:
07/16/2025
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:DSP Lead Manuel Marquez TIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff were under the influence of marijuana while providing care to clients
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Hannah Rodgers conducted an unannounced visit to initiate and deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to DSP Lead Manuel Marquez.

On July 9, 2025, it was alleged that staff were under the influence of marijuana while providing care to clients. It was alleged that Staff #1 (S1) was smoking marijuana inside of the facility on an ongoing basis during multiple shifts [See LIC811 Confidential Name List for identification of select person identifiers used in this report]. The Department’s investigation consisted of an unannounced facility visit, records review, and staff and outside source interviews.

[CONTINUED ON LIC9099-C]
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 08-AS-20250709143611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: PEOPLE'S CARE OCEANVIEW
FACILITY NUMBER: 374604646
VISIT DATE: 07/16/2025
NARRATIVE
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Per records reviewed on June 2, 2025, S1’s employment was terminated at the facility for refusal to cooperate with a mandated drug urine test due to reasonable suspicion. Per the facility’s Reasonable Suspicion Checklist, on June 2, 2025, S1 was observed to be unresponsive, distracted, unfocused, sweating, and had blank stares with a body odor of marijuana. Per the facility’s checklist, other observations included S1 smokes in living room, restroom, and clients’ rooms. S1’s refusal to complete the mandated drug urine test was documented on the checklist with S1’s signature. Interviews corroborated that S1 was observed smoking marijuana at the facility on multiple occasions during their shifts.

The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of evidence exists to support the allegation. One deficiency is being cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). An exit interview was conducted with DSP Lead Manuel Marquez and District Manager Anne Marie Stanton, to whom a copy of this report, LIC 9099-C, LIC 9099-D, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided to.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 08-AS-20250709143611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: PEOPLE'S CARE OCEANVIEW
FACILITY NUMBER: 374604646
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/13/2025
Section Cited
CCR
80065(a)
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80065 Personnel Requirements: "(a)Facility personnel shall be competent to provide the services necessary to meet individual client needs..."
This requirement was not met, as evidenced by:
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Licensee agrees to conduct an in-service trainining on the zero tolerance policy and see something say something policy and submit proof and sign-in sheet of training to the Department by POC date 0f 8/13/2025.
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Based on interview and record review, the licensee did not comply with the section cited above as one staff member was under the influence of marijuana while providing care to clients, which posed a potential health and safety risk to four (4) of four (4) clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2025 and conducted by Evaluator Hannah Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20250709143611

FACILITY NAME:PEOPLE'S CARE OCEANVIEWFACILITY NUMBER:
374604646
ADMINISTRATOR:PELAYO, JAVIERFACILITY TYPE:
735
ADDRESS:5974 OCEANVIEW RIDGE LANETELEPHONE:
(909) 287-3557
CITY:SAN DIEGOSTATE: CAZIP CODE:
92121
CAPACITY:4CENSUS: 4DATE:
07/16/2025
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:DSP Lead Manuel Marquez TIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff did not ensure clients had clean linens
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Hannah Rodgers conducted an unannounced visit to initiate and deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to DSP Lead Manuel Marquez.

On July 9, 2025, it was alleged that staff did not ensure clients had clean linens. It was alleged that Client #1 (C1) is incontinent and frequently soils their bedsheets, but staff are only allowed to do laundry during small time periods, thus C1’s soiled linens are not washed frequently. [See LIC811 Confidential Name List for identification of select person identifiers used in this report]. The Department’s investigation consisted of an unannounced facility visit, records review, direct LPA observations, and staff and outside source interviews.

[CONTINUED ON LIC9099-C]
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 08-AS-20250709143611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: PEOPLE'S CARE OCEANVIEW
FACILITY NUMBER: 374604646
VISIT DATE: 07/16/2025
NARRATIVE
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Review of R1’s medical assessment records dated November 1, 2024, revealed that C1 has a bladder impairment and is thus urinary incontinent. Interviews with staff verified that C1 frequently soils their linens overnight. Interviews revealed that C1’s bed sheets are changed daily, due to their incontinence. Interviews did not reveal that C1’s bed sheets are not changed nor are they left soiled for extended periods of time. Interviews with outside sources did not reveal a concern for C1’s linens.

During LPA’s visit, they toured the interior of the facility and inspected each of the clients’ bedrooms. For four (4) out of four (4) clients, LPA did not observe soiled bed sheets. LPA observed an extra supply of clean linens in each of the clients’ bedrooms.

Based on interviews, direct LPA observations, and records review, the investigation did not yield a preponderance of evidence to conclude that staff did not ensure clients had clean linens. Based on the foregoing, the allegation is unsubstantiated. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with DSP Lead Manuel Marquez and District Manager Ann Marie Stanton, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5