374604675-12-31-2025-08-AS-SJAB-DQKMZH-20260122090310

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604675
Report Date: 12/31/2025
Date Signed: 12/31/2025 11:42:30 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2025 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20251222085658

FACILITY NAME:	GROSSMONT GARDENS SENIOR LIVING		FACILITY NUMBER:	374604675
ADMINISTRATOR:	JONES, REGINALD		FACILITY TYPE:	740
ADDRESS:	5480 MARENGO AVE		TELEPHONE:	(619) 463-0281
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	425	CENSUS: 380	DATE:	12/31/2025
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Executive Director Chris Neale.		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Staff did not maintain adequate communication access to ensure timely communication with medical providers.

INVESTIGATION FINDINGS:

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LPA Rodgers conducted an unannounced visit to the facility to further investigate and deliver findings regarding the above complaint allegations. The visit was conducted via email with Executive Director Chris Neale.

The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, review of phone records, and LPA observations.

On December 18, 2025 at 10:51 PM, the Community Care Licensing Division (CCLD) received a complaint alleging that staff did not maintain adequate communication access to ensure timely communication with medical providers.

(Continued on LIC9099)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 12/31/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/31/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20251222085658

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: GROSSMONT GARDENS SENIOR LIVING	FACILITY NUMBER: 374604675
	VISIT DATE: 12/31/2025

NARRATIVE

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(Continued from LIC 9099)

The Department Investigation revealed that a local hospital began calling the facility at 9:46 PM regarding a resident’s return. Facility records show the on-duty LVN (Licence Vocational Nurse) returned calls at 10:57 PM and 11:02 PM to confirm that the resident could return to the facility and that staff would be present for the residents return to the facility. The resident arrived at the facility at 1:10 AM. Staff interviews confirmed that after 8:00 PM, calls are routed to the on-duty LVN, who carries a work cell phone and monitors voicemail-to-email messages. LPA observations confirmed the voicemail-to-email system is in place and accessible to the on-duty LVN. Records review did not show evidence that the facility failed to respond to the hospital’s request for communication.

Based on interviews, direct LPA observations, and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Executive Director Chris Neale. A copy of this report and Licensee Rights (LIC9058 03/22) were provided, and their signature on this report confirms receipt of the Licensee Rights.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 12/31/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/31/2025

LIC9099 (FAS) - (06/04)

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