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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604675
Report Date: 06/10/2026
Date Signed: 06/11/2026 09:53:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2026 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20260605102846
FACILITY NAME:GROSSMONT GARDENS SENIOR LIVINGFACILITY NUMBER:
374604675
ADMINISTRATOR:NEALE, CHRISTOPHERFACILITY TYPE:
740
ADDRESS:5480 MARENGO AVETELEPHONE:
(619) 463-0281
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:425CENSUS: 393DATE:
06/10/2026
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Adminsitrator Chris NealeTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Staff does not keep the facility free of pests
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to invistigate and deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to Executive DIrector Chris Neale.

The Department’s investigation included unannounced visits, interviews with staff, residents, outside sources, observations, and review of pest control records.

On June 5, 2026, Community Care Licensing Division (CCLD) received a complaint alleging staff do not keep the facility free of pests, specifically that multiple rodents and roaches were observed in resident rooms, beds, hallways, and the break room in the East Building on the second floor.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260605102846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: GROSSMONT GARDENS SENIOR LIVING
FACILITY NUMBER: 374604675
VISIT DATE: 06/10/2026
NARRATIVE
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Staff interviews revealed no direct observations of rodents or roaches and stated they had not observed droppings or nesting inside the facility. Resident interviews revealed that some residents reported seeing a rodent during May and the week of the 6/8/2026, but no droppings or nesting were reported. Outside source interviews revealed no sightings or evidence of rodents or roaches. Executive Director interview revealed the facility addressed potential entry points, placed monitoring traps, and found no droppings, nests, or exterior holes.

Records review revealed there is Pest control reports from April–June 2026 documented rodent activity outside the building, but no interior rodent or roach activity. LPA observations revealed observed no droppings, nesting, or pests inside resident rooms while on previous recent visits and and confirmed steel wool installation in 5 bedrooms and exterior 4 exterior bait stations.

Based on interviews, direct LPA observations, and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Executive Director Neale and a copy of this report and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2