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13 | Licensing Program Analyst (LPA)Tiffany Holmes contacted the facility to deliver findings for a complaint investigation. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Carson Spivey, Administrator.
LPA previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records.
It was alleged that staff did not obtain timley medical care for resident and due to lack of supervision residents urinate in the neighborhood. Interviews revealed that there was an incident back in April 2026, where a client fell inside of the facility and busted their head on the bottom rock surface of the fire place. Interviews revealed that the client was bleeding and that 911 was called immediately following the incident. The client went to the hospital and was treated. Interviews revealed that the staff supervise the clients and that they have not observed any clients urinating outside. Interviews with clients revealed that the clients do not urinate outside and that they use the bathroom. Interviews with an outside source revealed they have not had or heard of any complaints of the clients using the bathroom outside. Interviews with an outside source also revealed that the ambulance was called right after the incident occurred after the staff observed the clients head. Interviews with staff deny that they didnt obtain timley medical care for resident and that they don't supervise the
clients.
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