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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604686
Report Date: 07/11/2025
Date Signed: 07/11/2025 03:34:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/14/2025 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20250114081227
FACILITY NAME:4 PILLARS CARE LLCFACILITY NUMBER:
374604686
ADMINISTRATOR:MOALA, JOSHUAFACILITY TYPE:
735
ADDRESS:1641 CUYAMACA AVE.TELEPHONE:
(619) 834-9680
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:4CENSUS: 4DATE:
07/11/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Joshua Moala, LicenseeTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff refused to take resident back into care
Unlawful eviction
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA)Tiffany Holmes contacted the facility to deliver findings for a complaint investigation via tele-virtual. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Joshua Moala, Licensee

LPA previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. LPA conducted the initial visit on January 21, 2025 and conducted a tour of the facility.

It was alleged that staff refused to take resident back into care and gave an unlawful eviction. Interviews revealed that on January 13, 2025 Client 1 (C1) had an altercation with C2 and the police were called. Once the police arrived they took the client to the hospital and C1 was released later that evening. C1 returned back to the home and on January 14, 2025 C1 attacked C2 again and C1 went back to the hospital.
While C1 was in the hospital, C2 filed a restraining order against C1 due to C1 attacking them the past two days. Interviews revealed the restraining order was temporarily approved and stated that C1 could not be around C2 . C2 and the other clients were still in the home. Interviews revealed the staff did not refuse to take C1 back but could not without violating the protective order that was put into place to protect C2 and the other clients. Interviews revealed the facility put in a 3 day eviction notice on January 13, 2025 that was denied due to the client being in the hospital at the time. Interviews revealed that the facility staff were working closely with San Diego Regional Center (SDRC) with finding placement for C1 due to the uptick in their behaviors.


[CONTINUED ON LIC 9099]
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250114081227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: 4 PILLARS CARE LLC
FACILITY NUMBER: 374604686
VISIT DATE: 07/11/2025
NARRATIVE
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[CONTINUED FROM LIC 9099]

Interviews revealed a hearing for a permanent restraining order took place on January 28, 2025 and that was granted. Interviews revealed that the main reason C1 was given multiple 30 day notices was due to their behavior posing a danger to themselves or others at the facility. The Department reviewed the LIC 602 Physician’s Report, Individual program Plan (IPP) for client involved, incident reports and staff interviews corroborate C1's behaviors. Additionally, a review of C1s care plan also revealed a history of non-compliant behavior, physical aggression and self injurious behaviors. Interviews revealed they did not illegally evict C1.

The Department has investigated the above-mentioned allegation and based on interviews, LPA observations, and records review, it was determined that the complaint allegations are Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted with Joshua Moala via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2