374604690-7-13-2026-08-AS-APAO-DWV27W-20260811170922

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604690
Report Date: 07/13/2026
Date Signed: 07/13/2026 05:08:20 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2026 and conducted by Evaluator Marisela Garcia-Centeno

COMPLAINT CONTROL NUMBER: 08-AS-20260706083630

FACILITY NAME:	CARROLL'S RESIDENTIAL CARE		FACILITY NUMBER:	374604690
ADMINISTRATOR:	MEYERS, BRYAN		FACILITY TYPE:	740
ADDRESS:	655 S MOLLISON AVE		TELEPHONE:	(619) 444-3181
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	144	CENSUS: 125	DATE:	07/13/2026
		UNANNOUNCED	TIME BEGAN:	11:55 AM
MET WITH:	Office Manager, Sarita Mendoza		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Staff did not ensure residents rooms were free of pest

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Marisela Garcia Centeno conducted an unannounced visit to deliver investigative findings. LPA met with Office Manager, Sarita Mendoza, and discussed the results of the investigation.

The Department investigated the above listed complaint allegation. The investigation consisted of a facility inspection, observations, multiple interviews with residents and staff, interviews with outside sources including the pest control technician and pest control service manager, and a review of relevant records, invoices, and service reports.
On July 6, 2026, Community Care Licensing (CCL) received a complaint alleging that staff did not ensure residents’ rooms were free of pests. It was specifically alleged that during a visit on July 3, 2026, at 8:25 p.m., Resident 1 (R1) had an active cockroach infestation in their room, including juvenile and adult roaches of multiple sizes.
(continue at LIC9099C)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 08-AS-20260706083630

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CARROLL'S RESIDENTIAL CARE	FACILITY NUMBER: 374604690
	VISIT DATE: 07/13/2026

NARRATIVE

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(continue from LIC9099)

During an in person interview, R1 stated that they routinely observe cockroaches in their room at night when they wake up and turn the lights on. Multiple interviews with housekeeping staff confirmed they frequently observe cockroaches in resident rooms. Staff reported that they attempt to address pest sightings by spraying pesticide chemicals from cans kept on their housekeeping carts. Staff stated they use this on the spot treatment when residents report pest activity.

Interviews with facility management indicated that, despite efforts to clean and declutter rooms, residents often bring food and beverages into their rooms and leave them behind. Management acknowledged that this practice contributes to attracting cockroaches.

A review of the past six months of pest control service reports and invoices showed the pest control company provides monthly service. Standard service includes spraying common areas such as the kitchen, laundry room, and ten resident rooms selected based on reported pest activity. Service reports repeatedly documented recommendations to seal holes and cracks behind toilets in resident bathrooms as a preventive measure to reduce or control infestations. Records also showed ongoing recommendations to repair loose tiles and address excessive moisture in the kitchen, laundry room, and other areas of the facility.

Interviews with outside sources tdisclosed that these recommendations have been communicated to facility management for over a year without corrective action. Both outside sources reported that the facility has not repaired the holes, cracks, or loose tiles, and that the persistent moisture conditions continue to contribute to cockroach activity. Outside sources also recommended upgrading pest control service frequency beyond once per month due to the level of pest activity, but stated the facility has not implemented that recommendation.

(continue at LIC9099C)

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 08-AS-20260706083630

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CARROLL'S RESIDENTIAL CARE	FACILITY NUMBER: 374604690
	VISIT DATE: 07/13/2026

NARRATIVE

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(Continue from LIC 9099C)

Multiple resident interviews further confirmed ongoing cockroach sightings, particularly at night or early in the morning when residents wake up to use the restroom.
Based on interviews with residents, staff, and outside sources, review of service reports and invoices, and direct observations, the Department determined that there is sufficient evidence to corroborate the allegation. Therefore, the allegation is substantiated. A substantiated finding means the allegation is valid because the preponderance of the evidence standard has been met.

A deficiency was cited per Title 22, Division 6, Chapter 8 of the California Code of Regulations and is listed on LIC 9099 D. A Plan of Correction was developed with facility staff during the visit.

A copy of this report, LIC 9099 D, and Licensee/Appeal Rights (LIC 9058 03/22) was provided to Office Manager, Sarita Mendoza, at the end of the visit.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 08-AS-20260706083630

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CARROLL'S RESIDENTIAL CARE	FACILITY NUMBER: 374604690
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/13/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/14/2026 Section Cited CCR 87303(a)	1 2 3 4 5 6 7	87303(a) Maintenance and Operation The facility shall be clean, safe, sanitary and in good repair at all times. This requirement was not met as evidence by:	1 2 3 4 5 6 7	Facility administrator agreed to evaluate the pest control maintenance agreement currently in existance to determine appropriatness. Administrtor agreed to review pest control recommendations and take appropriate actions. Documentation will be submitted to CCL by POC deadline.
	8 9 10 11 12 13 14	Based on interviews and records review, the license did not take proper measures to prevent, minimize and control pest infestation. This posed a healthy and personal rights risk to 125 residents in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

LIC9099 (FAS) - (06/04)

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