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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604698
Report Date: 04/29/2026
Date Signed: 04/29/2026 04:20:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2026 and conducted by Evaluator Ramon Serrano
COMPLAINT CONTROL NUMBER: 08-AS-20260325123844
FACILITY NAME:HARMONY LIVING HOMESFACILITY NUMBER:
374604698
ADMINISTRATOR:ROBINSON, JOSHUAFACILITY TYPE:
735
ADDRESS:2104 E DIVISION STTELEPHONE:
(619) 906-0161
CITY:NATIONAL CITYSTATE: CAZIP CODE:
91950
CAPACITY:4CENSUS: 4DATE:
04/29/2026
UNANNOUNCEDTIME BEGAN:
02:48 PM
MET WITH:Administrator Joshua Robinson. TIME COMPLETED:
03:16 PM
ALLEGATION(S):
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Staff inappropriately spoke to resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with Administrator Joshua Robinson and we discussed the purpose of the visit and elements of the complaint.

Community Care Licensing (CCL) has investigated the above allegations. The investigation consisted of LPA interviews with facility staff, clients and outside sources.

An investigation was conducted regarding concerns that a staff member may have spoken inappropriately to a client. As part of the investigation, all clients living in the home were interviewed individually. Every client stated that staff had not spoken to them in an aggressive, demeaning, or inappropriate manner. They consistently reported feeling comfortable at the home, enjoying their living situation, and having positive relationships with staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260325123844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: HARMONY LIVING HOMES
FACILITY NUMBER: 374604698
VISIT DATE: 04/29/2026
NARRATIVE
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Client 1 (C1) was interviewed by phone. C1 stated that they were currently staying with their mother because they did not like how the administrator spoke to them. C1 said the administrator spoke in a mean and aggressive manner after C1 contacted disability rights advocates. C1 said they did not feel safe returning to the home.

C1’s mother, who is also the responsible party, was interviewed by phone. She stated that she and C1 contacted disability rights advocates because the administrator had yelled at C1 and acted in an irate manner. She said she did not want C1 returning to the home because she feared more negative interactions. She also stated that C1 is staying with her due to these concerns.

The administrator was interviewed and denied ever speaking aggressively, meanly, or confrontationally to C1. They stated they had been attempting to support C1’s transition into the home and were flexible with C1’s requests, including allowing extended visits to C1’s mother. The administrator expressed that C1 had only recently moved into the home and believed C1’s mother may be influencing C1’s reluctance to stay.

An outside source who works directly with C1’s case and placement was also interviewed. They explained that C1 is under a court order requiring them to live in a licensed home and that failure to comply could lead to prison time. The outside source stated that C1 and the responsible party made a complaint against the administrator on the same day C1 was scheduled to move into the home. The outside source believed that both C1 and the responsible party were attempting to avoid the court‑ordered placement and were not being truthful. They expressed concern that C1 is now violating the court order, which will need to be reported to the court and may result in several years of incarceration.

After reviewing all interviews and information gathered, there was not enough evidence to confirm that staff spoke inappropriately to C1. The statements provided were conflicting, and no other clients witnessed or experienced inappropriate communication from staff. Therefore, the allegation is unsubstantiated. An exit interview was conducted with Administrator Joshua Robinson and a copy of this report and Licensee/Appeal Rights (LIC 9058) were provided to Administrator Joshua Robinson whose signature below confirms receipt of documents.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2