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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604700
Report Date: 10/01/2025
Date Signed: 12/04/2025 10:24:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2025 and conducted by Evaluator Renita Hall
COMPLAINT CONTROL NUMBER: 08-AS-20250108172006
FACILITY NAME:INDAYPROGRAMSACFACILITY NUMBER:
374604700
ADMINISTRATOR:MARZEENA, NORAFACILITY TYPE:
775
ADDRESS:615 E LEXINGTON AVETELEPHONE:
(619) 995-3543
CITY:EL CAJONSTATE: CAZIP CODE:
92020
CAPACITY:60CENSUS: 28DATE:
10/01/2025
UNANNOUNCEDTIME BEGAN:
12:05 PM
MET WITH:Nora Marzeena, Director TIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Licensee did not porvide a safe environment for clients in care
Licensee provided alcoholic beverages to clients
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings. LPA was allowed entry by the Director. LPA identified herself and disclosed the purpose of the visit and elements of the findings to the Director.

On January 8, 2025, the reporting party (RP) removed Client 1 (C1) from the day program following a concerning incident. Upon returning home from the day program, C1 inquired if it was permissible to consume a can of iced tea that they had in their backpack. Upon inspection, the caregiver identified the beverage as containing 5% alcohol. The Department investigated the complaint allegations. The investigation consisted of a tour of the facility, interviews with staff, an outside source, clients, and a records review.

Continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250108172006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: INDAYPROGRAMSAC
FACILITY NUMBER: 374604700
VISIT DATE: 10/01/2025
NARRATIVE
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C1 reported being the only individual who received an alcoholic beverage. C1 stated that no witnesses were present during the incident and did not express feeling unsafe at the facility. All staff members and additional clients interviewed denied witnessing or having any knowledge of alcohol being provided to clients. Staff members also confirmed that their religious beliefs prohibit the consumption or distribution of alcoholic beverages. C1's case manager was aware of the reported incident but found no evidence to support the claim that the facility was unsafe. The case manager was unable to ascertain how C1 obtained the beverage.

Based on the findings, the allegations are unsubstantiated. There is no evidence to support the claim that the facility staff provided alcoholic beverages to clients or that the facility is unsafe. A finding that is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted with the Director. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Licensee, and her signature on this report confirms receipt of the Licensee Rights.

This is an AMENDED report to reflect the corrected unsubstantiated finding
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2