374604710-3-27-2026-08-AS-SJAB-DSWPZP-20260407114553

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604710
Report Date: 03/27/2026
Date Signed: 03/27/2026 01:06:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20260318161056

FACILITY NAME:	NOR DAY ACADEMY		FACILITY NUMBER:	374604710
ADMINISTRATOR:	GARCIA,ALEXIS		FACILITY TYPE:	775
ADDRESS:	7373 UNIVERSITY AVE., STE. 101		TELEPHONE:	(619) 303-2514
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	60	CENSUS: 42	DATE:	03/27/2026
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Alexis "Lexie" Garcia, Program Director.		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Lack of supervision related to client-on-client altercation

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Rodgers conducted an announced visit to deliver findings for a complaint investigation. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Alexis "Lexie" Garcia, Program Director.

LPA Rodgers conducted interviews with clients, staff, and outside sources as well as a facility tour.

On 3/18/2026 It was alleged that lack of supervision resulting in client altercation during transportation.
Department Interviews revealed that the clients are supervised during transportation, this included a driver as well as a supervisor.

(Continued on LIC 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260318161056

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: NOR DAY ACADEMY	FACILITY NUMBER: 374604710
	VISIT DATE: 03/27/2026

NARRATIVE

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Department Interviews with staff revealed that Client #1 (C1) began touching Client (2) while they sat next to each other during transportation. C2 put up their arm to defend themselves and C1 bit C2 on the arm. Transportation was already stopped when the event occurred and staff intervened quickly to separate clients. It was also report C1 and C2 have been seat mates for approximately 1.5 years and have not had previous incidents during transportation.

Department Interviews revealed there were injuries and an incident report and SOC341 was filled out and submitted to Licensing and San Diego Regional Center (SDRC). Interviews revealed that after this incident and due to C1's aggression, C1 will no longer sit by C2. Department Interviews with outside sources confirm that C1 was moved from a private home to a group home on the same day of the incident and that may have led to the behavior.

The Department has investigated the above-mentioned allegation and based on interviews, LPA observations, and records review, it was determined that the complaint allegation is UNSUBSTANITED. The allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Alexis "Lexie" Garcia, Program Director via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

LIC9099 (FAS) - (06/04)

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