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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604710
Report Date: 01/23/2026
Date Signed: 01/23/2026 01:04:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2024 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20240723153939
FACILITY NAME:NOR DAY ACADEMYFACILITY NUMBER:
374604710
ADMINISTRATOR:MCINTYRE, EDWINFACILITY TYPE:
775
ADDRESS:7373 UNIVERSITY AVE., STE. 101TELEPHONE:
(619) 303-2514
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:60CENSUS: 40DATE:
01/23/2026
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Alexis "Lexie" Garcia, Program DirectorTIME COMPLETED:
11:37 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not safeguard client's personal belongings.
Staff did not properly store food.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA)Tiffany Holmes contacted the facility to deliver findings for a complaint investigation via tele-virtual. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Alexis Garcia, Program Director.

Licensing Program Analyst (LPA) Domingo previously conducted a tour, made observations, and obtained and reviewed pertinent records on 07/31/2024. LPA Holmes conducted interviews with clients, staff, and outside sources. It was alleged that the staff did not safeguard client's personal belongings. Interviews with outside sources revealed Client 1 (C1) was returning home from program and that $60.00 went missing from C1's wallet. Interviews with the staff revealed they did not know that C1's wallet went missing. Interviews revealed they do not know if the wallet went missing prior to getting on the bus, or at program. Interviews with staff revealed that they safeguard clients belongings. Interviews revealedthey did not know that the client lost their wallet and that they did not knowC1 had a wallet on them.
It was alleged that staff did not properly store food. Interviews with an outside source stated the program does not handle food properly and sends home items that are meant to be frozen. Interviews revealed that the staff denied not storing the clients food properly. Interviews revealed the frozen foods go into the freezer and the cold food goes directly into the refrigerator. Interviews revealed there were no prior complaints of how staff store clients food. LPA observations, and records review, it was determined that the complaint allegations are unsubstantiated. The allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Alexis Garcia, Program Director via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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