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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604723
Report Date: 12/18/2025
Date Signed: 12/19/2025 08:00:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Natasha Persaud
COMPLAINT CONTROL NUMBER: 08-AS-20251209161347
FACILITY NAME:MERAKEY - SHAYSFACILITY NUMBER:
374604723
ADMINISTRATOR:MELCHER, JENNIFERFACILITY TYPE:
737
ADDRESS:581 SHAYS LANETELEPHONE:
(760) 571-0953
CITY:RAMONASTATE: CAZIP CODE:
92065
CAPACITY:4CENSUS: 4DATE:
12/18/2025
UNANNOUNCEDTIME BEGAN:
10:03 AM
MET WITH:Registered Behavior Technician, Andrick MolineroTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Lack of supervision resulting in resident altercation
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) conducted an unannounced visit regarding the above mentioned allegation. LPA met with Registered Behavior Technician, Andrick Molinero.

During the investigation, the facility was briefly toured, records reviewed, and interviews conducted with staff and clients. It was alleged lack of supervision resulting in resident altercation. It was reported there was a lack of supervision, which resulted in Client #1 (C1) and Client #2 (C2) getting into a physical altercation. On 12/4/25, staff picked C1 and C2 up from day program in the facility’s transportation vehicle. Staff reported that most of the drive was quiet until approaching the facility. C1 and C2 began arguing, staff attempted a verbal redirection, encouraging both clients to remain calm and avoid further interaction but the argument escalated. Upon arrival to the facility, staff parked the vehicle and the doors opened, C2 climbed on top of C1 and began striking C1. Staff attempted to intervene and separate the clients by using Ukeru techniques, which is a trauma-informed, restraint-free crisis management system focused on de-escalation, but it was unsuccessful. Continued on LIC 9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20251209161347
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: MERAKEY - SHAYS
FACILITY NUMBER: 374604723
VISIT DATE: 12/18/2025
NARRATIVE
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C2 hit C1 before staff could successfully implement a safety turn. Staff escorted C2 into the facility. C1 remained in the vehicle, appearing shaken and reporting pain in their head and lips. C1 was assessed by a nurse, no injuries were observed.

C1 was interviewed and confirmed there were no injuries. Staff was present during the altercation and attempted to de-escalate the situation and used training techniques. The administrator was interviewed and explained that C2 was being treated by their physician regarding medication adjustments. C2 had difficulty with behaviors for a couple of weeks due to the medication change, which increased agitation. The administrator confirmed C2’s medications have been reviewed and C2 is back to baseline.

During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Registered Behavior Technician, Andrick Molinero whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Client #1 and Client #2]
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Natasha Persaud
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2