374604727-7-10-2025-08-AS-APAO-DJP83F-20250717220927

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604727
Report Date: 07/10/2025
Date Signed: 07/10/2025 02:50:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Marisela Garcia-Centeno

COMPLAINT CONTROL NUMBER: 08-AS-20250624094339

FACILITY NAME:	LANCE PLACE		FACILITY NUMBER:	374604727
ADMINISTRATOR:	MASONER, EVA		FACILITY TYPE:	735
ADDRESS:	10056 ROTHGARD RD		TELEPHONE:	(858) 262-3057
CITY:	SPRING VALLEY	STATE: CA	ZIP CODE:	91977
CAPACITY:	4	CENSUS: 4	DATE:	07/10/2025
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Administrator, Eva Masoner		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff verbally abused client

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced visit to the facility to deliver the investigative findings. Upon arrival, LPA was granted entry and met with Administrator Eva Masoner. The purpose of the visit was explained.

The Department investigated the complaint allegation referenced above. The investigation included a facility tour, interviews with staff, clients, and external sources, as well as a review of relevant documentation, including client records and other pertinent evidence.

On June 24, 2025, Community Care Licensing (CCL) received a complaint alleging that staff member S1 verbally abused Client C1 while in care. It was specifically alleged that on Sunday, June 22, 2025, an external source overheard S1 yelling at C1 during a phone conversation, which reportedly caused emotional distress to C1. (continue at LIC 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250624094339

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LANCE PLACE	FACILITY NUMBER: 374604727
	VISIT DATE: 07/10/2025

NARRATIVE

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(continue from LIC9099)

A review of C1’s medical records indicated that C1 has been diagnosed with a moderate intellectual disability. Despite this, C1 is considered independent, highly functional, and employed full-time. C1 resided with their parents until moving into the facility on April 29, 2025.

During an interview, C1 acknowledged an incident in which S1 became upset and accused them of slamming the door while going outside to take a phone call. C1 could not recall the exact date of the incident but stated that the door may have closed forcefully due to the wind and denied slamming it intentionally. C1 further stated they did not recall S1 yelling during the incident and emphasized that they liked living at the facility, adding that the staff were nice. C1 also reported never witnessing any staff yelling at or mistreating the other clients.

Interviews with other clients consistently indicated they had not witnessed staff yelling at or mistreating anyone at the facility. Similarly, interviews with staff revealed no reports of any staff member yelling at or mistreating clients. S1 denied the allegation, stating they simply asked C1 to hold the door and close it gently. Interviews with outside sources yielded no corroborating evidence to support claims that S1 yelled at or mistreated C1 during the alleged phone call.

During the facility visit conducted on July 2, 2025, staff and clients were observed interacting positively. There were no signs of abuse, distress, or inappropriate behavior. Clients appeared comfortable and engaged, and staff were observed providing appropriate care and supervision.

Conclusion:
Based on observations, interviews with staff, clients, and outside sources, and a review of documentation, there was insufficient evidence to support the allegation. While the reported incident may have occurred, there was not a preponderance of evidence to substantiate the allegation. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted with Administrator Eva Masoner to whom a copy of this report and the Licensee Rights (LIC 9058 03/22) were provided at the conclusion of the visit.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

LIC9099 (FAS) - (06/04)

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