<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604747
Report Date: 01/28/2026
Date Signed: 01/28/2026 01:39:55 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Nacole Patterson
COMPLAINT CONTROL NUMBER: 08-AS-20251112131132
FACILITY NAME:IVY PARK AT SABRE SPRINGSFACILITY NUMBER:
374604747
ADMINISTRATOR:DAYNES, ROBERTFACILITY TYPE:
740
ADDRESS:12515 SPRINGHURST DRIVETELEPHONE:
(858) 391-9160
CITY:SAN DIEGOSTATE: CAZIP CODE:
92128
CAPACITY:100CENSUS: 97DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Executive Director Rob DaynesTIME COMPLETED:
01:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not allow resident to receive phone calls.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to Executive Director Rob Daynes.

On 11/12/2026 it was alleged that Licensee did not allow Resident 1 (R1) to receive a phone call. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review. Staff interviews revealed that initially, an instruction existed for staff not to inform a specific outside source that R1 lived at the facility due to safety concerns. Interviews further revealed that the facility later changed this instruction, informing staff that if the outside person called, they must inform R1 and allow them to accept or deny the phone call. Staff stated that during a recent All-Staff meeting, training was provided regarding residents' personal rights to receive or reject phone calls.

Outside source interviews revealed that upon calling the facility, the outside source in question was told that R1 did not live there. (Continued on LIC9099 p.2)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 08-AS-20251112131132
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: IVY PARK AT SABRE SPRINGS
FACILITY NUMBER: 374604747
VISIT DATE: 01/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Continued from LIC9099 p.1)

Outside source interviews revealed that for subsequent calls, R1 was informed of the calls and the outside source was able to speak to R1 via phone.

Records review corroborated staff statements regarding the initial instruction for staff not to inform the outside source that R1 lived at the facility. Records additionally reflected the subsequent changes made by the facility regarding R1 being allowed to make the decision to receive or reject incoming phone calls.

R1 was interviewed during an unannounced facility visit. Due to cognition, R1 was observed to have partial orientation. R1 informed that if they received a phone call from the outside source they would accept it.

Based on relevant interviews and records review, the preponderance of evidence has been met that the alleged violation occurred, and is therefore substantiated. A deficiency is cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). A Plan of Correction was jointly developed with the licensee. An exit interview was conducted with Executive Director Rob Daynes, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 08-AS-20251112131132
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: IVY PARK AT SABRE SPRINGS
FACILITY NUMBER: 374604747
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/28/2026
Section Cited
CCR
87468.1(a)(14)
1
2
3
4
5
6
7
"Residents in all residential care facilities for the elderly shall have all of the following personal rights:...to both make and receive confidential calls." This requirement was not met, as evidenced by:
1
2
3
4
5
6
7
On 11/19/25, 1/14/26 and 1/21/26, the Executive Director conducted personal rights training with all staff regarding residents' rights to phone calls and visitation. The sign-in sheets were provided to LPA as proof.
This satisfies the plan of correction.
8
9
10
11
12
13
14
Based on interviews and records, the Licensee did not allow a resident (R1) to receive a phone call, which posed a potential pesonal rights risk to 1 of 97 residents in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Nacole Patterson
COMPLAINT CONTROL NUMBER: 08-AS-20251112131132

FACILITY NAME:IVY PARK AT SABRE SPRINGSFACILITY NUMBER:
374604747
ADMINISTRATOR:DAYNES, ROBERTFACILITY TYPE:
740
ADDRESS:12515 SPRINGHURST DRIVETELEPHONE:
(858) 391-9160
CITY:SAN DIEGOSTATE: CAZIP CODE:
92128
CAPACITY:100CENSUS: DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Executive Director Rob DaynesTIME COMPLETED:
01:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not allow resident to have visitor.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/12/2025 it was alleged that Licensee did not allow Resident 1 (R1) to have a visitor. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review. Staff interviews refuted the allegation, as staff consistently stated the outside source in question had not attempted to visit R1 at the facility, therefore, visitation was not denied.

Outside source interviews did not give evidence to the allegation, as the outside source in question confirmed that they had not attempted to visit R1 in person at the facility.

Records review did not corroborate the allegation. No records were found to show that the outside source attempted to visit R1 at the facility in person. The visitation policy was stated in the facility's Residency Agreement and stated that residents can receive visitors at any time, provided that the visitors respect the rights of residents and staff during the visit.

(Continued on LIC9099 p.2)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 08-AS-20251112131132
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: IVY PARK AT SABRE SPRINGS
FACILITY NUMBER: 374604747
VISIT DATE: 01/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Continued from LIC9099 p.1)

During an unannounced facility visit LPA directly observed a posted visitation sign in the main hallway that stated the facility's visitation policy. The visitation policy stated that residents can receive visitors at any time, provided that the visitors respect the rights of residents and staff and abide by visitation policies during the visit.

R1 was interviewed during an unannounced facility visit. Due to cognition, R1 was observed to have partial orientation. R1 informed that they have received visits from outside parties at the facility but was not able to recall specific information or dates.

Based on interviews and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Executive Director Rob Daynes, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5