374604747-5-25-2025-08-AS-APAO-DH5QUG-20250529122844

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604747
Report Date: 05/22/2025
Date Signed: 05/25/2025 08:06:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2024 and conducted by Evaluator Nacole Patterson

COMPLAINT CONTROL NUMBER: 08-AS-20241216162250

FACILITY NAME:	IVY PARK AT SABRE SPRINGS		FACILITY NUMBER:	374604747
ADMINISTRATOR:	DAYNES, ROBERT		FACILITY TYPE:	740
ADDRESS:	12515 SPRINGHURST DRIVE		TELEPHONE:	(858) 391-9160
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92128
CAPACITY:	100	CENSUS: 99	DATE:	05/22/2025
		UNANNOUNCED	TIME BEGAN:	10:45 AM
MET WITH:	Executive Director Rob Daynes		TIME COMPLETED:	10:55 AM

ALLEGATION(S):

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Facility door(s) were in disrepair.
Resident(s) were not afforded privacy while care was being provided.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced themselves and disclosed the purpose of the visit to Executive Director Rob Daynes.

On 12/16/2024 it was alleged that facility doors were in disrepair and residents were not afforded privacy while care was being provided. The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and records review. It was claimed that resident doors at the facility were being propped open and that doors did not close properly. Staff members interviewed consistently informed that no resident doors had been kept open by staff without the resident's consent or outside of their preference. Staff informed that two residents prefered their doors to remain open, and staff checked on them regularly. No staff had knowledge of any resident door being in disrepair.
(Continued on LIC9099 p.2)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20241216162250

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: IVY PARK AT SABRE SPRINGS	FACILITY NUMBER: 374604747
	VISIT DATE: 05/22/2025

NARRATIVE

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(Continued from LIC9099 p.1)

Resident interviews did not corroborate the allegation. No resident expressed during interview that doors at the facility were in disrepair. Attempts were made to interview Resident 1 (R1) without success. Resident 2 (R2) was sleeping during LPA's facility visit and was unable to be interviewed.

No records were found to refute or affirm the allegation.

During unannounced facility visits LPA walked the 1st and 2nd assisted living floors. LPA observed all resident doors closed or open a very small amount. LPA did not observe any doors propped open or any door in disrepair.

Regarding the allegation, "Resident(s) were not afforded privacy while care was being provided", it was alleged that staff did not close resident doors while providing incontinence care, resulting in privacy violations. Staff members unanimously stated during interviews that resident doors were closed while residents were being changed. No staff had knowledge of a resident's privacy being violated by having their door propped open while being changed.

Resident interviews did not corroborate the allegation. Residents did not express concerns regarding privacy.

No records were found to refute or affirm the allegation.

During unannounced facility visits LPA walked the 1st and 2nd assisted living floors. LPA observed all resident doors closed or open a very small amount. LPA did not observe any doors to be open while a resident was being assisted with toileting or incontinence care. In common areas LPA observed staff assisting residents to the bathroom to be changed, and observed the restroom doors to be closed.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Executive Director Rob Daynes, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Nacole Patterson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025

LIC9099 (FAS) - (06/04)

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