374604751-3-27-2025-08-AS-SJAB-DH6QN7-20250530121839

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604751
Report Date: 03/27/2025
Date Signed: 03/27/2025 02:28:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2025 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20250218092055

FACILITY NAME:	NANCY VASQUEZ RESIDENTIAL CARE CENTER		FACILITY NUMBER:	374604751
ADMINISTRATOR:	CURTIS, PHILIP C.		FACILITY TYPE:	735
ADDRESS:	8627 TROY STREET		TELEPHONE:	(619) 754-5250
CITY:	SPRING VALLEY	STATE: CA	ZIP CODE:	91977
CAPACITY:	40	CENSUS: 38	DATE:	03/27/2025
		UNANNOUNCED	TIME BEGAN:	10:02 AM
MET WITH:	Nick Fierro, Administrator		TIME COMPLETED:	10:59 AM

ALLEGATION(S):

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Staff did not prevent resident from engaging in inappropriate behaviors
Staff did not prevent resident from making inappropriate comments towards another resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tiffany Holmes conducted an unannounced investigation visit to open a complaint investigation regarding the above mentioned allegations. LPA was greeted by, identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Nick Fierro, Administrator.

During the visit, LPA toured the facility, reviewed and obtained copies of facility records. LPA conducted interviews with staff and clients. It was alleged that the staff did not prevent resident from engaging in inappropriate behaviors. Interviews revealed staff have not seen Client 1 (C1) watching anyone take showers. Interviews revealed C1 is a client that will usually stick to themselves and tries to stay out of the way of other clients. Interviews revealed no clients have made any complaints to staff of being watched while in the shower and that when the complaint came that was the first they have heard of it. Interviews revealed that staff are constantly conducting rounds and has not observed any clients watching any clients shower.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250218092055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: NANCY VASQUEZ RESIDENTIAL CARE CENTER	FACILITY NUMBER: 374604751
	VISIT DATE: 03/27/2025

NARRATIVE

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It was alleged that the staff did not prevent resident from making inappropriate comments towards another resident. Interviews revealed that any time clients are arguing or exchanging words the staff will let them get out what they are saying but if it results in name calling or cursing or it seems as if the argument is going in the wrong direction the staff will quickly redirect the clients. Interviews revealed sometimes there are clients that are roommates that may argue and staff are not around but if one of the clients mention it to staff the staff do not ignore the client they will talk with the clients about alternate ways on how to handle situations instead of arguing or calling each other names. Interviews revealed that they would not allow clients to make inappropriate comments in front of them and not acknowledge what was said or do anything about it. Interviews revealed when the clients have these arguments they usually handle it themselves and a lot of times don't mention it to staff, when staff finds out about any clients arguing it is because another client has mentioned it to staff.

Based on records and interviews, the allegations of staff did not prevent resident from engaging in inappropriate behaviors and staff did not prevent resident from making inappropriate comments towards another resident are Unsubstantiated.

An exit interview was conducted with Nick Fierro Administrator. A copy of this report and the Licensee's Rights (LIC9058 03/22) were provided to Administrator at the end of the visit.

SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2025

LIC9099 (FAS) - (06/04)

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